AMRIT WALIA
Lilburn,GA
Summary
Motivated operations specialist with practical expertise assisting with customer service, sales operations, and production processes. Competent in enhancing procedures, supporting team performance in hectic settings, and organizing daily operations. With a solid background in manufacturing operations, quality assurance, and process optimization, as well as experience with regional execution and cross-functional cooperation. Reputable for dependability, adaptability, problem-solving skills, and a strong work ethic, with a desire to advance into a leadership position in regional operations.
Overview
9
9
years of professional experience
Work History
Production Manager
GTB Productions
12.2020 - Current
- Lead daily operations for production and event execution.
- Manage cross-functional teams and project timelines.
- Improve workflows and operational efficiency.
- Oversee budgeting, vendors, and resource allocation.
- Maintain strong client relationships and repeat business.
Sales Associate
Nordstrom
10.2019 - 12.2020
- Drove Store revenue growth by delivering high-touch customer experiences, identifying upsell/cross-sell opportunities, and exceeding individual and department sale target.
- Supported store operations and sales performance.
- Executed operational standards across merchandising, inventory flow, and visual presentation to ensure consistency.
- Analyzed daily sales performance, customer traffic patterns, and product demand to optimize floor coverage, promotional initiatives and selling strategies.
- Consistently exceeded sales goals.
Sales Associate
Express
05.2017 - 10.2019
- Drove revenue growth and conversion through consultative selling, trend-based recommendations and strategic upselling aligned with brands campaigns.
- Inventory, transactions, and customer experience.
- Executed operational standards including visual merchandising, inventory accuracy, replenishment and loss prevention to support reginal performance goals.
- Leveraged customer insight to increase average order value (AOV) and repeat traffic.
Education
Bachelor of Business Administration - Marketing Management
Georgia State University
Atlanta, GA01.2025
Skills
- Production & Multi-Location Operations Leadership – Overseeing production output across multiple sites while aligning operational capacity with sales demand and revenue goals
- Production Planning, Process Optimization & Throughput Improvement – Streamlining workflows, reducing bottlenecks, and improving efficiency to meet delivery timelines and customer expectations
- Team Leadership, Training & Performance Management – Leading production teams through structured training, performance tracking, and accountability to drive consistent results
- Cost Control, Budget Oversight & Margin Protection – Managing labor, materials, and operating expenses to support profitability and scalable growth
- Sales Alignment & Production Enablement – Partnering with sales teams to ensure production capabilities support forecasts, order fulfillment, and revenue commitments
- Quality Control, Customer Experience & Retention – Maintaining quality standards that reduce rework, improve customer satisfaction, and strengthen long-term client relationships
- Cross-Functional Collaboration – Working closely with sales, logistics, procurement, and leadership to align production goals with regional business strategy
Timeline
Production Manager
GTB Productions
12.2020 - Current
Sales Associate
Nordstrom
10.2019 - 12.2020
Sales Associate
Express
05.2017 - 10.2019
Bachelor of Business Administration - Marketing Management
Georgia State University