Saleen Guyette
Springfield ,MA
Summary
I am writing to express my interest in the Assistant Manager position for the Community-Based Day Supports Program at Sunshine Village. As a dedicated employee of Sunshine Village for nearly nine years, I am excited about the opportunity to continue growing within the organization and contribute to the success of the CBDS team in a leadership role.
Throughout my time at Sunshine Village, I have gained valuable experience serving as both a Developmental Specialist and, most recently, a Case Manager for the past two years. These roles have allowed me to develop strong skills in person-centered planning, advocacy, communication, problem-solving, and collaboration. I have built positive working relationships with individuals served, families, residential managers, service coordinators, and fellow staff members while remaining committed to providing high-quality support and services.
Sunshine Village has provided me with opportunities to grow professionally and personally, and I am proud to be part of an organization that makes a meaningful difference in people's lives every day. My knowledge of agency procedures, dedication to our mission, and passion for supporting both individuals and staff have prepared me to take on the responsibilities of Assistant Manager.
I am confident that my experience, leadership abilities, and commitment to excellence would make me a valuable addition to the CBDS management team. I would welcome the opportunity to discuss how I can contribute to the continued success of Sunshine Village.
Thank you for your time and consideration. I look forward to speaking with you regarding this opportunity.
Overview
9
9
years of professional experience
Work History
Case Manager
Sunshine Village
Chicopee, MA
10.2024 - Current
- Led case review meetings, fostering collaboration among team members to improve service delivery effectiveness.
- Advocated for client needs within community resources, strengthening partnerships and improving support services available.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Led training sessions for new staff on case management best practices and organizational policies.
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and goals.
Case Manager
Sunshine Village
Chicopee, MA
10.2024 - Current
- Led case review meetings, fostering collaboration among team members to improve service delivery effectiveness.
- Advocated for client needs within community resources, strengthening partnerships and improving support services available.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Led training sessions for new staff on case management best practices and organizational policies.
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and goals.
Residential Staff
Behavioral Health Network Inc.
Holyoke, MA
03.2018 - Current
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Ran errands for patients, did shopping, and picked up other necessities.
Developmental Specialist
Sunshine Village
Chicopee, MA
08.2017 - Current
- Identified training needs and developed content while evaluating existing programs.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Guided developmentally disabled adults through customized day programs.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Administered assessments to identify clients' needs and establish treatment plans.
Crisis Intake
Behavioral Health Network Inc.
Springfield, MA
11.2019 - 12.2021
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Documented risk to each client and context of concerns.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Maintained client records to document assessment, treatment plans and progress.
Education
High School Diploma -
Central High School
Springfield Ma04.2011
GED -
MCDI
Springfield Ma03.2012
Skills
- Documenting behaviors
- Time management
- Case documentation
- Case management
- Problem-solving
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Email and telephone etiquette
- Positive attitude
- Client advocacy
- Records management
- Data entry and analysis
- Case management tracking
- Staff management
- Progress evaluations
Feeding assistance expert
Supporting personal needs
Direct Patient Care
Companionship and emotional support
Responding to emergencies
Recordkeeping proficiency
Training classes
Kitchen equipment sanitation
Teamwork and Collaboration
Dependable and Responsible
Flexible and Adaptable
Teambuilding
Organization and Time Management
Timeline
Case Manager
Sunshine Village
10.2024 - Current
Case Manager
Sunshine Village
10.2024 - Current
Crisis Intake
Behavioral Health Network Inc.
11.2019 - 12.2021
Residential Staff
Behavioral Health Network Inc.
03.2018 - Current
Developmental Specialist
Sunshine Village
08.2017 - Current
GED -
MCDI
High School Diploma -
Central High School