Edeline Hecdivert

Responsibilities:

• Provide care coordination and resource navigation to an assigned caseload of community member clients with unmet social needs.
• Conduct consistent telephonic outreach, follow-up, and coaching to clients to assist with enrollment in services/benefits/programs for which they are eligible.
• Administer social determinants of health (SDOH) screening, intake forms, and any needed assessments in the Activate Care platform.
• Assist clients with prioritizing goals and creating client-centered care plans.
• Coordinate with community nonprofits and resources to help clients meet their needs.
• Provide resources to clients to improve their health literacy and self-sufficiency.
• Take a proactive approach to assist with assigned cases (e.g., help schedule appointments, complete applications, make reminder calls, etc.).
• Maintain client privacy, and uphold confidentiality at all times.
• Participate in weekly team meetings, workshops, and trainings to expand knowledge of department priorities, while remaining current on new developments, as required.
• Ability to commute to and from client’s homes
• Other duties, as assigned.

• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

• Greeting and seating customer
• Taking food and beverage orders and accurately putting them into the ordering system
• Making menu item recommendations
• Commenting and food allergy or special nutrition needs to kitchen staff
• Ensuring all orders are filled quickly and accurately and that food is high quality
• Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
• Promptly addressing any customer service issues and referring to management if and when necessary
• Performing some cleaning duties, such as at the service station, around the kitchen and at the dining area

• Promote optimal health for individuals through routine, preventive and emergency health care
• Ensure that work environments are safe and secure
• Cover work areas, classes and outings as necessary
• Support the implementation of individual service plans and goals and work jointly with the employer to ensure the individual success in achieving job expectations
• Maintain, review and submit all assigned paperwork including assistance with payroll for individuals served to supervisor according to agency procedures

• Act as liaison, advocate and coordinator for consumer involvement in support groups and self-advocacy
• Foster open and supportive communication with consumers, families, Division of Developmental Disabilities, Bureau of Guardianship services and other community organizations and agencies
• Implement and follow-up on all support service recommendations
• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled
• Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with consumers, other staff, families and guardians
• Coordinate/attend as needed all consumer related meetings (ISP, IDT, case manager, circle, house, family, etc.); ensure all necessary follow-up is completed
• Coordinate all aspects of consumer financial procedures in accordance with agency and Division of Developmental Disabilities policies
• Assure the proper and prudent expenditures of all funds
• Oversee maintenance of the physical plant and vehicles to include cleanliness, decor, safety issues, and emergency situations; practice preventative maintenance; ensure compliance with OSHA standards

• Assist Residential Manager in administering ongoing operations and activities of the Residence
• Responsibilities include staff supervision and all aspects of consumer support
• Teach independent living skills and assist/provide consumers with personal care
• Coordinate all medical appointment and ensure all related documentations is accurate and complete, attend appointments when needed
• Ensure all medical recommendations and follow up are communicated and completed in a timely fashion
• Complete and submit all required daily, weekly, bi-weekly, monthly, quarterly and annually reports

• Assist consumers nutritional planning, groceries shopping, and preparation of all meals
• Arrange and provide transportation for consumers
• Ensure that the residence is clean and all safety protocols are up to date
• Train and support consumers in the community
• Support family members; arrange for home visits

• Help patient with meal preparation and housekeeping
• Administer prescribed oral medications underwritten direction of physician or as directed by home care nurse and aide
• Check patients' pulse, temperature and respiration
• Direct patients in simple prescribed exercises and in the use of braces or artificial limbs
• Maintain records of patient care, condition, progress, and problems to report and discuss observations with a supervisor or case manager
• Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming