Saleesha Baksh

• Built scalable customer experience by creating metrics, training documents, front facing communication such as voice and tone for advisors servicing a premium card product.
• Worked on customer experience projects with stakeholders such as design, fraud, disputes, operations and marketing.
• Established valuable partnerships to enhance product profitability.

Skills: Project Management, KYC/BSA, FinTech, Customer Escalations, Social Media Management, Recruitment, Knowledge Management, Agile Methods

• Oversaw all aspects of non-profit operations.
• Set strategy and vision, built the MDE culture
• Led the team, and funding strategy.

Skills: Campaigning, People Management, Event Management, Recruitment, Civic Engagement, Fundraising, Knowledge Management/LMS, Leadership

• Provided data driven optimizations.
• Curated multi-channel campaigns, and operational strategies for engagement to target audiences.

Skills: Ecommerce, Project Management, Strategy Execution, Social Media Strategy

• Worked with a large portfolio of partners to increase performance.
• Cross collaborated with marketing and sales to increase conversion.
• Worked with customer service, tech and accounting for resolution of escalated customer and partner issues.

Skills: Subscription Business, Relationship Management, Customer Loyalty

• B2B consulting offering marketing solutions yielding increased production – using deep analysis of market data insights.
• Conducted partner training, and negotiated profitable margins.

Skills: Data Analysis, SaaS, Advertising, Marketing, Negotiation, Relationship Management

• Provided respite care and community habilitation to individuals with developmental disabilities.

Skills: Time management, Mentorship, Effective Communication, Problem Solving

• Exceeded quotas by 200%+ over KPI’s, increased sales by 50% for several products, thus generating more revenue for the company.
• Managed training for a team of 10+ on best practices to leverage sales and customer satisfaction.

Skills: Trade Shows, AML, Leisure & Corporate Travel Management, Leadership