Saleh Aldamen

IT Support Specialist and Data Center Technician with a strong foundation in both Break-Fix and Deployment operations. Proven experience in large-scale GPU deployments and recognized as a Break-Fix specialist. Currently progressing toward Senior Data Center Technician responsibilities by taking on advanced tasks and leadership opportunities.

Actively pursuing an MBA in IT Management to stay competitive in the market and enhance strategic capabilities. Passionate about helping others and committed to fostering an inclusive environment, sharing my unique background and diverse experiences to support team growth and collaboration.

• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Azure AI Fundamentals
• CO+I Learning Validated DC Ops Breakfix I

Microsoft Issued Feb 2025

• CO+I Learning Validated DC Ops Breakfix II

Microsoft Issued Mar 2025

• CO+I Learning Validated DC Ops Breakfix III

Microsoft Issued May 2025

• Microsoft Datacenter Operations Services Deployment Specialist

Microsoft Issued Apr 2025

• Fiber Optics for Data Centers

Brigade Issued Aug 2024

• In Progress: Network+ & CCNA

• Operations leadership: Acted as day-of lead during manager absences—ran shift standups, balanced ticket queues, and coordinated cross-team handoffs to maintain KPI targets (Metrics).
• 600+ GPU Rack Deployment: I contributed to launching the first GPU site in the southern region, successfully delivering under a tight timeline. This experience opened the door for me to support another site facing similar challenges.
  
  NOTE: allowing me to expand my skill set and apply what I had learned in a new environment.
• Advanced break/fix: H100/200 SME, diagnosed, replaced faulty server, storage, network components with minimal business disruption; escalated imminent risk scenarios quickly and accurately.
• DBD stewardship: Executed data-bearing device (DBD) processes to standard (eradication/destruction), ensuring complete chain of custody and audit readiness.
• Safety culture: Completed THAs and EHS training; contributed proactive safety observations and championed PPE and lifting/electrical protocols across the team.
• Mentorship & training: Provided OJT for new and visiting technicians; shared best practices on execution order, ticket notes, and procedural updates (PCNs).
• Service delivery: Participated in incident bridge calls and on-site follow-ups; communicated status clearly and executed directed recovery steps.
• Program impact: Supported major buildouts and multi-rack refreshes that came online ahead of schedule, partnering closely with vendors and internal stakeholders.