Derrick Ayers
Amazon Web Service
South Bend
1
Certification
8
years of professional experience
Results-driven Cloud Infrastructure Professional delivering high-impact outcomes through effective management of critical systems. Achieved operational efficiency and team satisfaction by leveraging strengths in AWS cloud services, troubleshooting, and hands-on production support. Focused on maintaining high operational standards while adapting to evolving requirements and enhancing system performance.
Work History
Datacenter Technician
2 Years 8 Months- Install, deploy, and support server racks and hardware infrastructure within a hyperscale cloud data center environment.
- Perform component-level hardware break-fix, diagnostics, and troubleshooting on server equipment to identify failures, replace defective components, and restore systems to operational status.
- Diagnose network and connectivity issues affecting data center infrastructure and escalate complex incidents through established technical support paths.
- Respond to operational incidents impacting service availability, prioritizing troubleshooting and resolution in a high-availability production environment.
- Perform scheduled maintenance and participate in change-management activities while following established data center procedures and operational standards.
- Collaborate with engineers, software developers, vendors, contractors, and other technical teams during hardware deployments, maintenance, troubleshooting, and incident resolution.
- Perform on-call operational support and respond to infrastructure issues requiring timely investigation and escalation.
- Develop and improve technical documentation, troubleshooting procedures, and operational processes based on recurring issues and lessons learned.
Production Operatpr
2 Years 3 Months- Supervised equipment operations to ensure adherence to quality benchmarks and improve overall workflow.
- Evaluated and adjusted quality control processes to maintain high product standards.
- Coordinated efforts with cross-functional teams to improve efficiency in production workflows.
- Diagnosed and resolved equipment issues through systematic maintenance and troubleshooting to maintain seamless operations.
- Conducted training and oversight of safety protocols to maintain a safe and compliant workplace.
Customer Service Representative
2 Years 5 Months- Managed customer interactions by addressing inquiries and resolving issues to enhance overall service quality.
- Facilitated high-volume phone communications while maintaining a professional demeanor and optimizing response times.
- Coordinated efforts with team members to enhance service delivery and improve overall customer experience.
- Utilized CRM systems to systematically document customer interactions and facilitate effective follow-up on service inquiries.
- Implemented onboarding programs focused on instilling best practices in customer service for new employees.
Education
High School Diploma
Skills
Data center operations
Network troubleshooting
Network services
Network configuration
Server maintenance
Hardware troubleshooting
Component troubleshooting
System diagnostics
Certification
- OSHA 10 Hour
- Claude 101 -Anthropic
- AL Fluency Framework 7 Foundations- Anthropic
Timeline
Datacenter Technician
Amazon Web Service
01.2024 - CurrentRead More
Production Operatpr
DSM Firmenich
10.2020 - 01.2023Read More
Customer Service Representative
Atlantic Aviation
05.2018 - 10.2020Read More
D.D. Eisenhower High school
High School Diploma
Read More