Shon Downey
West Des Moines,IA
Summary
As an experienced IT Specialist, consistently demonstrated leadership skills, with a particular focus on promoting diversity and inclusion. Technical expertise lies in diagnosing and troubleshooting equipment, as well as decommissioning when necessary. Acknowledged for a proactive approach to problem-solving and sound judgment in managing data center facilities. Deeply committed to personal growth and team development. Embodies a growth mindset by remaining open to learning opportunities and alternative perspectives and strives to impart this mindset through teaching.
Overview
11
11
years of professional experience
Work History
Datacenter Technician 2
Microsoft
07.2020 - Current
- Spearheaded technician training and mentoring initiatives.
- Led and regularly participated in local Task Hazard Analysis and Method of Procedure meetings, aligning IT and Critical Environment teams to successfully perform work.
- Mastered functions of, and interactions between, network and server equipment trouble shooting up to 15 devices per day.
- Cultivated positive team environment, enhancing cross-discipline collaboration through regular team meetings and information sharing.
- Executed high-priority audits, ensuring device redundancy and proper connections based on NDT, resolving complex issues in collaboration with other teams and Project Managers.
- Upheld safety and security protocols and standards, fostering responsibility and site ownership among team members.
- Promoted and cultivated inclusive environments by living this value and encouraging team engagement and sharing of diverse perspectives.
- Demonstrated personal reliability and accountability, serving as technical expert and trainer for teams worked with.
Site Manager
A & W Roofing
08.2018 - 07.2020
- Directed team of 10, enforcing company policies and standards to uphold superior service quality.
- Cultivated relationships with over 100 clients as primary liaison, resulting in increased referrals while maintaining and fostering current relationships.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Assistant Manager
Midwest Hospitality
01.2013 - 01.2019
- Revitalized daily business operations, leading workforce of 65+ employees, instituting safety procedures, and boosted profitability while surpassing quality standards.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Technician
E2, CEC, and IES
06.2015 - 08.2018
- Oversaw projects from inception to completion, partnering with client's other contractors, while adhering to industry standards.
- Managed approximately 15 technicians per day.
- Planned, scheduled, delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards specifications.
- Monitored enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, motivating employees.
Education
No Degree - Computer Science
Des Moines Area Community College
Ankeny, IA2006
High School Diploma -
North High School
Des Moines, IA05.1996
Skills
- Data Center Operations
- Teamwork and Collaboration
- Server Management
- Network Troubleshooting
- Computer hardware troubleshooting
- Relationship Building
- Hardware diagnostics
- Hardware maintenance
- Incident Management
HONORS AND AWARDS
Microsoft Badges:
Microsoft Data Center Technician Sponsor Badge
Microsoft Data Center Operations Services Break-Fix Specialist Badge
Microsoft Data Center Operations Services WCS RMA Specialist Badge
Microsoft Sustainability in Action Badge
Microsoft Accessibility in Action Badge
Microsoft Coin Awards:
Highest Standards of Leadership and Excellence Coin Award
One Microsoft Coin Award
Making a Difference Coin Award
Excellence in Safety Coin Award
HOBBIES
Electronics and Robotics
E-Bike crafting
Tabletop and Video Gaming
World of Warcraft
Timeline
Datacenter Technician 2
Microsoft
07.2020 - Current
Site Manager
A & W Roofing
08.2018 - 07.2020
Lead Technician
E2, CEC, and IES
06.2015 - 08.2018
Assistant Manager
Midwest Hospitality
01.2013 - 01.2019
No Degree - Computer Science
Des Moines Area Community College
High School Diploma -
North High School
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