Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saleh Ibrahim

Oak Forest,IL

Summary

Results-driven supervisor with expertise in optimizing operations and enhancing team efficiency. Proven ability to train staff and improve customer service standards, leading to increased customer satisfaction. Detail-oriented leader with extensive experience in team collaboration and inventory control. Known for effectively managing staff performance and optimizing workflow processes to drive operational success. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.

Overview

10
10
years of professional experience

Work History

Supervisor

beauty trends
Matteson, Illinois
05.2021 - 08.2025
  • Supervised daily operations to ensure team efficiency and product availability.
  • Trained staff on customer service techniques and product knowledge.
  • Managed inventory levels to maintain stock accuracy and organization.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored sales trends to assist in product selection and displays.
  • Coordinated staff schedules to optimize coverage during peak hours.

delivery driver

FedEx
Mokena, Illinois
03.2023 - 02.2024
  • Operated delivery vehicles for timely shipment of packages to customers.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Maintained accurate logs of deliveries and mileage for reporting purposes.
  • Navigated delivery routes using GPS systems for efficient package handling.
  • Communicated with dispatch to receive daily delivery assignments and updates.
  • Assisted customers with inquiries regarding package status and delivery times.
  • Collaborated with team members to address delivery challenges and optimize routes.
  • Adhered to all traffic laws and safety regulations while driving company vehicles.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Delivered packages to customers in a timely and efficient manner.

delivery driver

Orleans Furniture
Harvey, LA
04.2018 - 03.2021
  • Operated delivery vehicles safely on designated routes.
  • Managed timely pickups and deliveries of packages.
  • Inspected vehicles for safety and maintenance issues.
  • Communicated effectively with customers about delivery status.
  • Coordinated with team members to optimize delivery schedules.
  • Followed all traffic laws and company safety protocols.
  • Assisted in training new drivers on operational procedures.
  • Maintained accurate records of deliveries and vehicle inspections.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Secured merchandise, avoiding damage during transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Assisted with loading and unloading freight when necessary.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Drove trucks to and from job sites to deliver supplies.
  • Achieved consistently high customer scores due to exceptional service.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

security

Ross Dress for Less
Harvey, Louisiana
02.2016 - 03.2017
  • Monitored security cameras around the building during shifts.
  • Enforced security protocols within the workplace environment.
  • Generated reports on potential threats to national security.
  • Provided training for new hires on security procedures.
  • Monitored security cameras to ensure safety of premises.
  • Increased system security and performance with proactive changes.
  • Ensured security regulations were followed by all visitors.

Education

High School Diploma -

Helen Cox
New Orleans, LA
05-2016

Skills

  • Team management
  • Inventory control
  • Customer service
  • Performance evaluation
  • Order fulfillment
  • Route optimization
  • Time management
  • Communication skills
  • Staff training
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Strategic planning
  • Vehicle maintenance
  • Safety compliance

Languages

English
Native/ Bilingual
Arabic
Professional

Timeline

delivery driver

FedEx
03.2023 - 02.2024

Supervisor

beauty trends
05.2021 - 08.2025

delivery driver

Orleans Furniture
04.2018 - 03.2021

security

Ross Dress for Less
02.2016 - 03.2017

High School Diploma -

Helen Cox

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