Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 3 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills.
Overview
20
20
years of professional experience
Work History
Counter Aide
capital health hospital
Trenton, New Jersy
02.2024 - Current
Greeted customers and provided excellent customer service.
Assisted customers with product selections, ensuring their satisfaction.
Maintained cleanliness of area by stocking shelves, cleaning displays.
Provided assistance in other departments when needed.
Resolved customer complaints in a professional manner.
Resolved customer issues and concerns quickly to promote better service and keep lines moving.
Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Store Associate
Burlington Coat Factory Department Store
Lawrenceville, NJ
12.2021 - 07.2023
Assisted customers with product selection, pricing and availability.
Stocked shelves with merchandise and maintained inventory levels.
Organized store displays to ensure maximum visibility of products.
Ensured the cleanliness and tidiness of the store.
Operated scanning equipment for price checks and stock replenishment.
Processed returns and exchanges according to company policy.
Answered incoming calls regarding product inquiries or orders.
Demonstrated excellent customer service skills at all times.
Assigned duties such as restocking shelves or cleaning work areas to team members.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Psychology Teacher
Goverment high school
Chachran, Sindh
09.2017 - 01.2021
Developed and implemented lesson plans to teach students about psychological theories, principles, and concepts.
Created assessments such as quizzes and tests to evaluate student understanding of material.
Conducted research on various topics related to psychology, including behaviorism and cognitive psychology.
Collaborated with other faculty members in order to develop new teaching methods.
Organized field trips for students to gain hands-on experience in the field of psychology.
Utilized technology in the classroom to engage students with interactive activities.
Assisted in developing a comprehensive curriculum plan for the psychology program.
Monitored student progress throughout the year by providing feedback on assignments.
Led small group activities designed to promote collaboration between peers while exploring psychological concepts.
Established positive relationships with parents through communication via email or phone calls.
Psychiatric Technician
Bahawal Victoria Hospital
Bahawalpur, Punjab
12.2003 - 09.2006
Provided direct patient care and monitored patients' physical, mental, and emotional status.
Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
Administered medications as prescribed by physicians and monitored patient reactions to treatments.
Collaborated with other healthcare professionals to coordinate individualized treatment plans for each client.
Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
Facilitated psychoeducational classes such as anger management, substance abuse prevention and treatment.
Organized recreational activities for patients such as arts and crafts projects or outdoor games.
Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
Educated family members on effective strategies for supporting loved ones dealing with mental health issues.
Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
Evaluated residents' needs regularly and updated treatment plans accordingly based on changes observed over time.
Handled vital sign monitoring, medication administration and patient behavior assessments.
Communicated with clients and families effectively building lasting relationships.
Aided patients in performing activities of daily living.
Patient Access Reprensentative, unit coordinator/secretary at Capital Health Hospital-Deborah Heart and Lung Emergency DepartmentPatient Access Reprensentative, unit coordinator/secretary at Capital Health Hospital-Deborah Heart and Lung Emergency Department