Salem Kim
Erlanger,KY
Summary
Dynamic leader and IT aficionado, excelled at Amazon Air and DHL Express, mastering information security and team management. Spearheaded initiatives improving operational efficiency and security, demonstrating exceptional ability to learn and lead. Achieved notable success in fostering relationships and enhancing system performance, embodying a blend of technical prowess and visionary leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Technician
Jabil
02.2025 - Current
- Guided junior technicians, providing mentorship and technical support to promote skill development and teamwork.
- Collaborated with cross-functional teams for successful deployment of new servers and infrastructure upgrades.
- Evaluated emerging technologies to provide recommendations on potential improvements or upgrades in the server environment.
- Utilized advanced diagnostic tools for rapid identification of complex technical challenges affecting servers systems.
- Ensured seamless system migrations by planning and executing thorough testing procedures.
- Maintained accurate documentation, facilitating efficient knowledge transfer among team members.
Ramp Ambassador / Trainer
Amazon Air
03.2020 - 02.2025
- Established and maintained cooperative relationships with representatives of community, consumer, employee, and public interest groups.
- Conferred with other managers to identify trends or key group interests and to provide advice on business decisions.
- Established strong relationships with local authorities in order to ensure smooth functioning of daily operations.
- Maintained records of all security incidents for future reference or investigation purposes.
- Utilized advanced communication skills to effectively interact with passengers, crew members and other stakeholders in a professional manner.
- Monitored and maintained surveillance of the perimeter of the airport and aircrafts to detect any suspicious activities.
- Provided guidance on safety measures for airside operations during critical weather conditions.
- Implemented effective strategies for controlling access into sensitive areas within the airport’s premises.
- Conducted regular maintenance of servers, workstations and other IT equipment to maintain optimal performance.
- Developed user manuals for new software applications, trained staff on system usage and monitored system performance.
- Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.
- Train people in computer system use.
- Maintained and administered computer networks and related computing environments.
Acting Lead
DHL Express
06.2017 - 03.2020
- Taught junior employees how to perform tasks such as loading ULD’s and proper handling techniques while enforcing workplace safety protocols.
- Met targets consistently by working hard and with strong attention to detail.
- Supported operations by completing assignments with strong focus on quality and performance.
- Received and routed incoming mail, packages, and deliveries.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Protected business from unnecessary liability by carefully following security and safety standards.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge of Logistics and Shipping/Handling of freight for customers.
- Reviewed activities regularly to identify opportunities for improvement.
- Gained expert knowledge of Shipping, Logistics, and communications operations, market conditions, and trends.
- Filed records to keep system efficient and information organized.
- Worked in tandem with supervisors, managers, and leads to assure customer satisfaction.
Education
Associate in Applied Science (A.A.S.) - Information Technology - Cybersecurity Candidate
Gateway Community and Technical College
Florence01.2026
High School Diploma - US
James Madison High School
GASkills
- Leadership and vision
- Willingness to learn
- Team management
- Internal communications
- IT troubleshooting
- Hardware installations
- Information security
Certification
Testout PC Pro
Comptia A+
Timeline
Server Technician
Jabil
02.2025 - Current
Ramp Ambassador / Trainer
Amazon Air
03.2020 - 02.2025
Acting Lead
DHL Express
06.2017 - 03.2020
Associate in Applied Science (A.A.S.) - Information Technology - Cybersecurity Candidate
Gateway Community and Technical College
High School Diploma - US
James Madison High School