Job Search Status
Open to workDesired start date: Immediately
Open To Work
JACIENTH JACQUES
Deerfield Beach,US
Work Preference
Summary
Results-driven professional with extensive experience managing multiple priorities to ensure operational efficiency. Strong team leader with exceptional time management and documentation skills. Proven track record in overseeing employee performance and effectively mentoring new talent.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
Sunlight Landscape
Pompano Beach, US
02.2011 - Current
- Reduced ticket resolution time by 80%, significantly improving customer service metrics.
- Increased customer satisfaction by 100% through resolution of escalated complaints.
- Mentored staff in soft skills training, enhancing service quality and customer interactions.
- Conducted monthly performance evaluations, identifying areas for team improvement.
- Facilitated weekly team meetings, promoting collaboration and effective communication.
- Rewarded outstanding performers, driving motivation and engagement within the team.
- Decreased system downtime, contributing to operational efficiency and reliability.
Route Carrier
Sun Sentinel Media Group
Deerfield Beach, US
12.2023 - 01.2025
- Executed five route deliveries daily, ensuring on-time performance despite challenging weather conditions.
- Ensured compliance with regulations to uphold safety and quality standards.
- Effectively scheduled jobs, optimizing delivery routes for efficiency.
- Resolved issues with incorrect or missed deliveries, boosting customer satisfaction.
- Maintained positive relationships with customers through proactive communication.
- Collaborated with warehouse staff to ensure address accuracy and smooth operations.
- Met all delivery promises despite seasonal challenges.
- Streamlined delivery operations through strategic planning and effective problem-solving.
Cleaner
Sunshine Cleaning
Deerfield Beach, US
08.2018 - 12.2022
- Sanitized high-traffic areas, ensuring a safe workspace for all occupants.
- Cleaned hard-to-reach and overlooked spaces, ensuring adherence to cleanliness standards.
- Achieved zero customer complaints related to sanitation through diligent practices.
- Delivered cleaning services punctually for over 20 clients, enhancing satisfaction.
- Managed operations of a 65-room building efficiently, documenting tasks via digital software.
- Cultivated positive client relationships, earning commendations from management.
- Managed supply closet inventory to ensure uninterrupted cleaning operations.
Education
High School -
Pennington National High School
FL, USA01-2009
Skills
- Communication and interpersonal skills
- Effective time management
- Live chat assistance
- Problem-solving mindset
- Analytical thinking
- Leadership vision
- Active listening abilities
- Motivated self-starter
- Detail-oriented approach
- Supervision and team leadership
- Customer relationship management
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Route Carrier
Sun Sentinel Media Group
12.2023 - 01.2025
Cleaner
Sunshine Cleaning
08.2018 - 12.2022
Customer Service Representative Supervisor
Sunlight Landscape
02.2011 - Current
High School -
Pennington National High School