Stephanie Adelphonce
Deerfield Beach,FL
Summary
Dedicated and empathetic customer service professional with hands-on experience in outbound calling and inbound calls, live chat, and email support. Known for providing high-quality, personalized service in fast-paced environments. Proven ability to resolve customer concerns with patience and clarity, while maintaining brand reputation. Experienced in healthcare coordination, retail support, and administrative roles. Looking to bring strong communication skills and a solutions-first mindset to a dynamic, customer-facing team.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
PetMeds Express INC
Delray Beach, FL
10.2024 - 05.2025
- Provided exceptional support via phone, chat, and email for pet medication orders.
- Conducted outbound calls to pharmacies and veterinary clinics for prescription verification.
- Resolved shipping delays, product inquiries, and order adjustments with professionalism.
- Acknowledged by team leads for outstanding customer assistance during peak periods.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Coordinator of Member Engagement
Signify Health
Dallas, Texas
03.2022 - 12.2023
- Scheduled in-home health evaluations through outbound calls, averaging up to 80 calls per day.
- Built rapport with diverse populations to ensure comfort and understanding of services.
- Maintained scheduling accuracy and upheld high-quality member interactions, consistently meeting daily and weekly targets.
Administrative Assistant
Pookie and Sebastian
Boca Raton, FL
10.2021 - 02.2023
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Managed office supplies inventory and placed orders when necessary.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
High School Diploma -
Deerflied Beach High School
Deerfield Beach, FLSkills
- Customer service
- Microsoft outlook
- Time management
- Attention to detail
- Prescription verification
- Communication skills
- Visual merchandising
- Wardrobe planning
- Outbound and inbound call support
- Email and chat customer service
- Conflict resolution and empathy
- Time management and multitasking
- HIPAA compliance (healthcare support)
- Microsoft Office Suite and Google Workspace
Education and Training
other
Timeline
Customer Service Representative
PetMeds Express INC
10.2024 - 05.2025
Coordinator of Member Engagement
Signify Health
03.2022 - 12.2023
Administrative Assistant
Pookie and Sebastian
10.2021 - 02.2023
High School Diploma -
Deerflied Beach High School