Salem McKnight
Williamsburg,VA
Summary
Led efforts to optimize operational workflows, resulting in enhanced team performance. Promoted a culture of collaboration that encouraged innovation and accountability. Demonstrated agility in addressing evolving organizational needs, maintaining high productivity levels.
Overview
10
10
years of professional experience
Work History
Bar & Restaurant Manager
Paul's Deli & Neighborhood Restaurant
01.2024 - Current
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Answered phones and completed financial transactions for other team members.
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Kept track of the event's finances, including initial deposits, payments due, and balances at the end.
- Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
Beauty Advisor
Sally Beauty
09.2023 - 01.2024
- Set up merchandise in visually appealing arrangements to encourage sales.
- Kept a list of client preferences and services provided for quick reference.
- Helped customers relax and feel at ease during the procedure.
- Took payments from customers and set up follow-up appointments.
- Got better.
- Suggested styles and treatments based on the needs and appearance of my clients.
Claims Adjuster
GEICO Corporate Office
05.2021 - 07.2023
- Membership in professional anti-fraud investigative organizations was something I pursued.
- Customer issues, field conditions, safety concerns, and policy issues were all reported to management.
- Verified insurance claims and calculated a fair settlement amount.
- Established
- Looked over the collection files to see what the next steps were in the collection process.
- Supported legitimate claims and refuted unfounded ones.
- Checked data to see if claims were true.
- Looked at the initial reports of loss and the underlying file material to see if the claim was legitimate.
- Spoke with insured people to explain audit classifications and calculations.
- Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
- Followed company and insurance client guidelines in claim processes, estimate writing, and claim closure.
- Recommendation
- Raised the stakes.
- Testified on behalf of agency as part of criminal and civic proceedings.
- Data from surveillance footage was compared to data from medical reports.
- Taught other claims staff members how to handle and evaluate injury claims properly.
Store Manager
17th Street Surf Shop
10.2020 - 05.2021
- Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow.
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Generated repeat business through excellent customer service.
- Conducted job interviews and made hiring decisions based on the store's needs, experience
- Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.
- Generated repeat business by providing exceptional customer service and positive engagement.
- Communicated with students in order to improve their store experience and to respond to their questions.
- Protected the store from loss or theft by establishing and enforcing clear security policies.
- Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
- Reported all store and staff issues to the district manager.
- Counted cash drawers and deposited money in the bank.
- I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.
Assistant Manager
Hot Topic
08.2019 - 10.2020
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.
- Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives.
- Prepare technical reports and keep office filling, inventory, mailing, and database systems in good working order.
- Oversee corporate accounts and am in charge of auditing and receiving payments from business partners.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
- I'm in charge of maintaining professional relationships with suppliers and customers.
Sales Lead
Ross Dress for Less
11.2016 - 05.2019
- Communicated with territory, regional, and strategic managers on a daily basis for account support and strategic planning.
- Pushed my team to achieve and exceed sales goals.
- Improved operational efficiencies by tracking weekly sales and producing reports for senior management for corrective action planning.
- Trained
- Took part in a variety of incentive programs and contests aimed at helping employees meet their production targets.
- Assisted local clients in expanding their business operations through targeted advertising.
- Assisted local clients in expanding their business operations through targeted advertising.
Education
High School Diploma -
Charles D. Owen High School
Black Mountain, NC06.2027
Skills
- Guest satisfaction management
- POS systems proficiency
- Sanitation standards compliance
- Employee training and development
- Customer service excellence
- Associate management
Timeline
Bar & Restaurant Manager
Paul's Deli & Neighborhood Restaurant
01.2024 - Current
Beauty Advisor
Sally Beauty
09.2023 - 01.2024
Claims Adjuster
GEICO Corporate Office
05.2021 - 07.2023
Store Manager
17th Street Surf Shop
10.2020 - 05.2021
Assistant Manager
Hot Topic
08.2019 - 10.2020
Sales Lead
Ross Dress for Less
11.2016 - 05.2019
High School Diploma -
Charles D. Owen High School