Salen McRae
Macon,GA
Summary
Dedicated to my experiences in providing excellent customer service, excelling in patient care and communication. Skilled in multitasking and time management, I effectively resolved complex issues while fostering strong relationships with patients and families. Committed to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Regency Hospital Company LLC
Macon, GA
02.2025 - 09.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Maintained accurate appointment schedules, coordinating with staff to optimize workflow.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported nursing team in implementing care plans for individual patient needs.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and families regarding care procedures.
- Adapted quickly to new tasks and environments within fast-paced healthcare settings.
Certified Nursing Assistant
UNC Health Care
Raleigh, NC
08.2024 - 01.2025
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Handled escalated issues with professionalism, providing timely solutions to complex problems.
Certified Nursing Assistant
Pruitt Healthcare
Macon, GA
08.2022 - 07.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs to provide accurate health updates to nursing staff.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
CNA / Receptionist
Oak Haven Rehabilitation Center
Auburndale, FL
05.2021 - 06.2022
- Assisted patients with daily living activities, ensuring comfort
- Maintained cleanliness and organization of patient care areas, promoting hygiene standards.
- Communicated effectively with patients and families, addressing concerns and providing support.
- Documented patient care activities accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to enhance patient outcomes through coordinated care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Managed front desk operations, ensuring smooth visitor experiences and prompt communication.
- Handled incoming calls and inquiries, providing accurate information and support to clients.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Carolina Closing Gifts
Raleigh, NC
08.2017 - 2019
- Maintained knowledge of product offerings to provide accurate information to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Avon Park High
Avon Park, FLNo Degree -
South Florida State College
Avon Park, FLSkills
- Multitasking Capability
- Multitasking and time management
- Customer/ patient service excellence
- Customer/ patient care experience
- Data entry techniques
- Accuracy and attention to detail
- Computer efficient
- Confidentiality and security
Timeline
Certified Nursing Assistant
Regency Hospital Company LLC
02.2025 - 09.2025
Certified Nursing Assistant
UNC Health Care
08.2024 - 01.2025
Certified Nursing Assistant
Pruitt Healthcare
08.2022 - 07.2024
CNA / Receptionist
Oak Haven Rehabilitation Center
05.2021 - 06.2022
Customer Service Representative
Carolina Closing Gifts
08.2017 - 2019
High School Diploma -
Avon Park High
No Degree -
South Florida State College