Salena Harvey
Whittier,NC
Summary
Committed job seeker with a background in a variety of customer service positions. Skilled in working under pressure and adapting to challenges with a positive, solution-focused mindset. Strong communication skills both in person as well as over the phone. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Housekeeper
The Service Companies
Cherokee, NC
02.2024 - 03.2024
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
Customer Service Representative
Drake Software LLC
Waynesville, NC
01.2023 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Associate
Wal-Mart Supercenter
Clayton, GA
05.2022 - 01.2023
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Helped customers locate items within the store using the inventory system.
Education
High School Diploma -
Rabun County High School
Tiger, GA05-2016
Skills
- Window Cleaning
- Ergonomics and safety training
- Focused and detail-oriented
- Hardworking
- Exceptional communicator
- Residential Cleaning
- Supply Inventory Management
- Guest Relations
- Teamwork
- Customer service-focused
References
References available upon request.
Timeline
Housekeeper
The Service Companies
02.2024 - 03.2024
Customer Service Representative
Drake Software LLC
01.2023 - 02.2024
Associate
Wal-Mart Supercenter
05.2022 - 01.2023
High School Diploma -
Rabun County High School
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