Salena McFail
Hyattsville,MD
Summary
Customer-focused professional with over 15 years of experience in hospitality, guest relations, and team leadership. Known for resolving concerns quickly, maintaining high satisfaction standards, and communicating clearly in fast-paced environments. Experienced handling high-volume transactions, training staff, and ensuring seamless customer experiences. Seeking a customer service role where strong communication, problem-solving, and organization skills can support customers and company success.
Overview
15
15
years of professional experience
Work History
Bartender
Bluejacket Brewery
Washington, DC
08.2024 - Current
- Crafted and served a diverse range of craft beers and cocktails.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to provide exceptional service and build rapport.
- Assisted in training new staff on bar procedures and customer interaction.
- Resolved customer complaints swiftly to enhance overall guest satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender Shift Manager
Bar Deco
Washington, DC
11.2015 - 08.2024
- Supervised bar operations and ensured compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Coordinated workflow during peak hours, improving service efficiency and speed.
- Implemented staff scheduling to optimize coverage and align with business needs.
- Resolved customer complaints promptly, fostering a positive bar environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Shift Manager
Unos Chicago Grill
Washington, DC
10.2011 - 11.2015
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staffing schedules to align with peak business hours, enhancing team productivity.
Education
Bachelor of Science - Science
University of The District of Columbia
Washington, DC12.2019
Skills
- Clear written communication & Prompt Structuring
- Attention to detail & Accuracy Verification
- Quality Control & Service Standard Evaluation
- Conflict De-escalation & Resolution
- Customer service
Timeline
Bartender
Bluejacket Brewery
08.2024 - Current
Bartender Shift Manager
Bar Deco
11.2015 - 08.2024
Shift Manager
Unos Chicago Grill
10.2011 - 11.2015
Bachelor of Science - Science
University of The District of Columbia