Mitesh Sura

• Managing 2 Products & Development team of 15+ in US, EMEA, & APAC
• Guiding & coaching development team in design & architecture of product
• Reduced Jira tickets by 16% with proper training & product design changes. Resulting in increased product throughput
• Facilitating discussion, decision making, & conflict resolution
• Promoted to "Trusted Adviser" for external stake holders, improving transparency, & providing thought leadership

Tools: Lightning, SLDS, Communities, REST & Metadata API,

Platform: TestRail, SourceTree, Scrum-Agile

• Managed entire development lifecycle of 1st Enterprise (paid) Salesforce app for Deloitte. Reused framework to launch 2 other apps
• Realized recurring revenue of USD 1+ million / annum
• Managed 3 cross-functional teams, spanning US, EU, & India
• Responsible for overall product architecture, best practices, & Salesforce security review process for managed apps
• Managed vendor relationship to hire & grow team
• Researched & evaluated technology options & weighing cost/benefit to help facilitate purchases
• Promoted code quality by writing clean, modular, & efficient code
• Recommended best practices to clients on overall systems architecture & CRM strategy

Tools: Lightning, SLDS, Communities, REST & Metadata API,

Platform: Git, Bitbucket, Postman, Workbench, Sales Cloud, AWS, Computer Vision, Jira

• Collaborated with Product Owners to strategize roadmap
• Developed Apex & Trigger framework, reduced development time by more than 30%. Recognized as Salesforce "Trusted Adviser"
• Translated business requirements into easy-to-understand technical solution for development team
• Interviewed, hired, & mentored Developers & QA
• Provided thought leadership, best practices & strategy on delivering high-value solutions

Tools: apex classes, triggers, custom settings, metadata API, REST API, reusable components, security & sharing settings

Platform: force.com, custom cloud, Sales Cloud

• Implemented Salesforce Sales Cloud company wide
• Grew team from one-man-army to 12+ full time members globally
• Conducted multiple training sessions for different departments to familiarize with Salesforce multi-tenant architecture
• Worked with different BU to migrate legacy processes to Salesforce, resulted in ~40% cost reduction, recognized with multiple rewards & trophy
• Successfully Migrated 4 Salesforce orgs. as result of acquisition
• Managed Salesforce & Partner portal (Communities)
• Developed custom CPQ solution using Salesforce & Zilliant pricing framework which increased quote accuracy by 97% & cost saving of ~800k USD

Tools: apex classes & triggers, visualforce pages, custom components, process automation, reports & dashboard, REST API

Platform: Sales Cloud, Service Cloud, Postman, Git, AppExchange

• Successfully migrated homegrown CRM solution to Salesforce
• Worked closely with BU to understand current CRM offering
• Evaluated, installed, & customized AppExchange apps

Tools: custom objects & fields, page layouts, workflows, approvals, territory management, profile & role management, sharing rules, security controls, Apex classes, triggers, & Visualforce pages

Platform: Sales Cloud, AppExchange

• Worked with stake holders to prioritize business requirements
• Developed ASP.NET, & SQL Server based applications