Goutham Reddy

Overall 4+ year of IT experience in the Salesforce.com CRM Platform as Administrator and Developer. Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions Developed Visualforce pages, Visualflow and Custom Objects using Apex Programming on Force.com Platform. Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events. Created customized UI as per the client and application requirements using Visualforce. Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs. Built reusable UI/UX components with Lightning component Framework. Knowledge on Salesforce app builder, Lightning UI/UX and creating visual workflows. Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers. Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio. Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules. Experience working across SFDC implementations that are covering Sales cloud and Service cloud. Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards. Experience in Salesforce Customization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration. Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch. Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations. Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.

• Salesforce Admin
• Salesforce PD1
• Salesforce Associate