Saleste Zamora
Phoenix,AZ
Summary
Professional with strong background in loan processing and proven ability to deliver results. Adept at navigating complex financial documents and ensuring compliance with regulatory requirements. Known for fostering team collaboration and adapting to changing needs. Possesses key skills including loan documentation, risk assessment, and customer service, with focus on efficiency and accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Loan Specialist
Stellantis Financial
Phoenix, AZ
01.2025 - Current
- Evaluated loan applications for compliance with regulatory standards and company policies.
- Collaborated with cross-functional teams to streamline loan processing workflows.
- Analyzed client financial data to determine appropriate loan products and terms.
- Mentored junior staff on best practices in loan underwriting and risk assessment.
Project Coordinator
ASBA
Phoenix, AZ
12.2023 - 12.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
Judicial Clerk
Maricopa County
DownTown
01.2023 - 12.2023
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Maintained and updated files and databases for personnel records and financial reports.
- Managed court sessions, maintaining attendant records for court proceedings.
- Specialized in the Garnishment , Eviction, Civil Traffic desk.
- Assisted at the window , phone and in Courtroom depending on the day and the case.
Orthodontic Assistant
Arcadia Orthodontist
Scottsdale, AZ
06.2022 - 12.2023
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Set appointments and made follow-up calls.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Adjustments
Dental Assistant
New Horizon Dental Center
Tempe, AZ
05.2021 - 06.2022
- Denture adjustments
- Proficient communication skills with surgical procedure
- Taking digital radiographs
- Removing sutures and checks ups after surgery
- Implant crown placement
- Comprehensive exams for new patients
Sr. Account Specialist
Santander Consumer USA
Mesa, AZ
12.2020 - 04.2022
- Probes client to determine root cause of account delinquency and offers appropriate or applicable assistance tools
- Analyzes loan history to determine best course of action to meet clients financial goals
- Has authority to independently negotiate with the clients on Auto Loan modifications/extensions within company guidelines
- Proactive in performing additional duties while keeping the best interest of the client in mind
Billing Specialist
Troxell Communications Inc.
05.2019 - 12.2020
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Tracking and collecting payment
- Excel spread sheets
- V look up
- Researching payment posting discrepancies
- Reviewing invoices ( sending or generating )
- Working to properly apply customer remittances.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Working on credit memos
Research Remediation Analyst
Wells Fargo & Company
Phoenix, AZ
11.2018 - 04.2019
- Data entry
- Utilizing multiple search engines to locate information
- Conduct intake to determine appropriate course of action
- Review client accounts
- Researching product information, terms and conditions, contracts, and resolving complex problems and inquiries
- Reviews in-process, closed or canceled single loan/credit exceptions, applications, claims, files and/or online transactions, etc
Loan Specialist
GM Financial
Chandler, AZ
10.2014 - 09.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
Education
Dental Assistant - Dental Assisting
UEI College
Phoenix, Arizona05.2022
Skills
- Bilingual in (Spanish)
- Attention to Detail
- Personnel Management
- Team Leadership
- Customer Service
- Flexible and Adaptable
Certification
- Certified Dental Assistant
- CPR
Timeline
Senior Loan Specialist
Stellantis Financial
01.2025 - Current
Project Coordinator
ASBA
12.2023 - 12.2024
Judicial Clerk
Maricopa County
01.2023 - 12.2023
Orthodontic Assistant
Arcadia Orthodontist
06.2022 - 12.2023
Dental Assistant
New Horizon Dental Center
05.2021 - 06.2022
Sr. Account Specialist
Santander Consumer USA
12.2020 - 04.2022
Billing Specialist
Troxell Communications Inc.
05.2019 - 12.2020
Research Remediation Analyst
Wells Fargo & Company
11.2018 - 04.2019
Loan Specialist
GM Financial
10.2014 - 09.2018
Dental Assistant - Dental Assisting
UEI College