Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Languages
Timeline
Generic
S. Alex Desir

S. Alex Desir

Manchester,NH

Summary

Ambitious, career-focused business professional with over five years of retail sales experience, eager to obtain a Sales Development (SDR) position, to help launch career transition from Mental Health Professional to Business Sales Professional. Will focus on maximizing business success by capitalizing on sales and service opportunities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand

Overview

18
18
years of professional experience

Work History

Vocational Coordinator

Westbridge
Manchester, NH
09.2019 - Current
  • Planned, directed and monitored instructional methods and content of educational and vocational programs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.
  • Prepared and maintained personnel reports and records for officials and agencies.

Residential Supervisor

Job Corp
Manchester, NH
10.2013 - 09.2016
  • Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
  • Provided safe, supportive and caring living environment for every resident.
  • Composed work schedules for staff members and confirmed shifts had proper coverage.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Assisted students in planning and meeting program service goals by organizing community service and fundraising opportunities.
  • Counseled students in handling family, financial and educational problems.

Direct Support Professional Supervisor

Easter Seals
Manchester, NH
07.2007 - 09.2013
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Technical Sales Representative

RadioShack
Manchester, NH
06.2004 - 07.2007
  • Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
  • Identified products and services that would be best fit for customer projects.
  • Provided competitive deals for customers looking to purchase mobile devices and other electronic products.
  • Collaborated with new customers to give details about company offerings.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

Sales Team Lead

DEMO Clothing Store
Manchester, NH
08.2001 - 06.2004
  • Prioritized customer service and sales processes by adapting to schedules during holidays, and Adhered to company initiatives and achieved established goals.
  • Identified sales objectives and set realistic expectations for sales team to reach desired goals.
  • Supplied store manager and other account executives with sales collateral and replenished materials to maintain inventory.
  • Familiarized self with new products and services to engage with customers about features and benefits.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
05.2008

Skills

  • Program Analysis
  • Customer Operations
  • Relationship Building
  • Inventory Management
  • New System Implementation
  • Service Level agreement
  • Analytical and Critical Thinking
  • Self-Motivated
  • Data Entry

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Additional Information

Familiar with or collaborated with sales using the systems and platforms below:


- CRM

- SQL

- Inside sales

- Sales Force



Languages

French
Creole
Native or Bilingual

Timeline

Vocational Coordinator

Westbridge
09.2019 - Current

Residential Supervisor

Job Corp
10.2013 - 09.2016

Direct Support Professional Supervisor

Easter Seals
07.2007 - 09.2013

Technical Sales Representative

RadioShack
06.2004 - 07.2007

Sales Team Lead

DEMO Clothing Store
08.2001 - 06.2004

Bachelor of Arts - Psychology

Southern New Hampshire University

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S. Alex Desir