Sali Alkhouri
Grove City,OH
Summary
Highly motivated, skilled business professional with outstanding work ethic. Adept at managing all phases of a project, from needs assessment through implementation. Seeking support or management position in challenging team environment.
Overview
23
23
years of professional experience
Work History
Retail Store Manager
T-Mobile Wireless Vision
03.2014 - Current
- Sale Phones & Lines
- Provided excellent service for more than 150 customers per day
- Providing information, and applying the requested amendments
- Handling all customers' complaints with high sense of follow up
- Trained the new employees and evaluate their performance
- Conducted many presentations to explain all new work procedures.
Customer Service District manager
MTN Group Wireless, Syrian, MTN Group
01.2006 - 01.2012
- MTN is a multinational South African company that operates in 21 countries with 34 600 employees who communicate in five official languages and represents 55 nationalities
- Provided excellent service for more than 150 customers per day
- Providing information, and applying the requested amendments
- Handling all customers' complaints with high sense of follow up
- Trained the new employees and evaluate their performance
- Conducted many presentations to explain all new work procedures.
Administrative Assistant
MTN
02.2004 - 06.2006
Quality Coordinator
MTN Group
01.2002 - 01.2004
- Administration a database of 3 million subscribers and reporting network errors
- Delivering monthly report for the network management
T-Mobile Wireless
- Management
- Managed and Supervised daily operations of, store and overseeing the employees
- Managed all aspects of sales and customer service at T-Mobile Wireless store
- Trained new hires and evaluated their performance
- Handled the employee requests
- Financial
- Handled daily cash transactions and bank deposits for a busy wireless retail store
- Maintained balance sheet sub-ledgers and performed any monthly reconciliation at Wireless retail store
- Performed sales and marketing
- Leadership
- Lead the team to success, by coaching, and supporting the individuals
- Handled the daily challenges with team, and created a professional, flexible, and happy environment for the employees to make their work more productive.
Education
Classes - Real Estate
Hondros College of Business
Westerville, OH04-2024
The brand ambassador training program - administration, Business Administration
University of Arizona
01.2009
Management , EL And Coaching -
ENEB Business School
01.2008
Excellence in customer service -
01.2007
Raving Fan workshop -
01.2005
Business etiquette of professional customer interaction -
01.2003
Associate of Arts - Marketing
Damascus University
01-2002
Skills
- Technical
- Knowledge of
- Microsoft Office Suite, including Word, Publisher and Excel
- Knowledge of accounting software
- Knowledge of Internet Utilities
Timeline
Retail Store Manager
T-Mobile Wireless Vision
03.2014 - Current
Customer Service District manager
MTN Group Wireless, Syrian, MTN Group
01.2006 - 01.2012
Administrative Assistant
MTN
02.2004 - 06.2006
Quality Coordinator
MTN Group
01.2002 - 01.2004
T-Mobile Wireless
Classes - Real Estate
Hondros College of Business
The brand ambassador training program - administration, Business Administration
University of Arizona
Management , EL And Coaching -
ENEB Business School
Excellence in customer service -
Raving Fan workshop -
Business etiquette of professional customer interaction -
Associate of Arts - Marketing
Damascus University
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