Salibah Hijazin
Syracuse,NY
Summary
Proven leader with a track record of enhancing customer satisfaction by resolving complaints and fostering a team-oriented environment. Skilled in mobile app proficiency and demonstrating a strong work ethic, excelling in fast-paced settings to significantly improve service quality. Achieved high efficiency in food safety and delivery management, ensuring operational excellence. Thrives on adapting to new challenges and adapt well to multitasking
Overview
12
12
years of professional experience
Work History
Restaurant Manger Summer Season Only May- Septembe
Water Safari Resort
2013.05 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Office Assistant
Cny Siding and Window
2015.08 - 2023.11
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Customer Service Manger
Walmart
2017.09 - 2020.06
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Instacart Shopper Part Time
Instacart
2020.07 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Education
Industrial Engineering - Mechanical Engineering
University of Jordan
Jordan Amman 06.2013
Information Technology - Information Technology
Latin Patriarchate School
Jordan 06.2009
Skills
- Mobile Software Competence
- Interpretative Skills
- Strong work ethic
- Inventory Picking
- Quick learner
- Sanitation Standards Awareness
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Instacart Shopper Part Time
Instacart
2020.07 - Current
Customer Service Manger
Walmart
2017.09 - 2020.06
Office Assistant
Cny Siding and Window
2015.08 - 2023.11
Restaurant Manger Summer Season Only May- Septembe
Water Safari Resort
2013.05 - Current
Industrial Engineering - Mechanical Engineering
University of Jordan
Information Technology - Information Technology
Latin Patriarchate School