Salima Breedlove
TD BANK
New York,NY
13
years of professional experience
Interest in Store Manager II role as a Banking professional with 12+ years of experience in retail banking, store operations, customer relationship management, and sales. Ability to lead, coach, and motivate team while driving growth, profitability, and operational excellence. Skilled in managing deposits, loans, referrals, expenses, risk, and daily store operations with a strong focus on deepening customer relationships by identifying the right solutions to meet customer needs.
Work History
Assistant Store Manager
5 Years 4 Months- Focused on delivering consistent client experience with personalized product recommendations and advice
- Demonstrated strong results with 100% achievement of Q1 target, well above the 80.36% goal. Delivered 84.29% of Q2 target, reflecting commitment to performance excellence. Achieved 80% of Q3 target, resulting in an impressive year-to-date performance of 87.04% against 80.36% target.
- ·Expertise and deep understanding of encore, odyssey and fidelity
- Secured a top OER score of 99.10% for Q1. Assessed Q2 performance as satisfactory, contributing to overall objectives. Attained a commendable Q3 score of 95.30%.
Bank Supervisor
7 Years 2 Months- Ensured team members fully completed required training prior to servicing customers
- Assessed employee performance by implementing policies and objectives to resolve challenges to meet developmental goals
- Provided supervision/coaching/mentoring of teller and platform staff to positively reinforce behavior and assist with staff development planning
Education
Associate's - Liberal Arts
Skills
Microsoft Office Suite
Excellent communication (Written+Verbal)
Leadership and interpersonal abilities
Salesforce
Business Banking
NMLS
Regulatory Requirements
Performance Management
Teamwork
Administrative Duties
Customer Transactions
Community Involvement
Business Development
Performance Measures
Process Management
Financial Services
Financial Analysis
Lending Experience
Change Management
Business Planning
Customer Service
Risk Management
Analysis Skills
Risk Profile
Customer Relationships
Customer Experience
Performance Metrics
Store Operations
Profitability
Presentation
Supervisory
Negotiation
Licensing
Coaching
Retail
Notary
Sales
License And Certification
State of New York Notary Public, 2018
Timeline
Assistant Store Manager
TD BANK
05.2021 - CurrentRead More
Bank Supervisor
TD BANK
03.2014 - 05.2021Read More
Hostos Community College
Associate's from Liberal Arts
Read More