Summary
Overview
Work History
Education
Skills
Timeline
Salimah Jackson

Salimah Jackson

Team Supervisor
Davenport,IA

Summary

Experienced Supervisor leading team members to on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

10
10
years of professional experience

Work History

Supervisor

12.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Identified individual employee's unique work styles and adapted management methods.

Team Lead

Group O
02.2020 - 12.2020
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet company goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Customer Service

Riverside Staffing Service
10.2019 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.

Emergency Response Coordinator

MidAmerican Energy
01.2013 - 06.2019
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service

Manpower
09.2012 - 01.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.

Education

MASTERS OF BUSINESS ADMINISTRATION -

UNIVERSITY OF PHOENIX
2011

BACHELOR OF ARTS - POLITICAL SCIENCE, MINOR IN SPANISH

WESTERN ILLINOIS UNIVERSITY
1999

Skills

  • Management: Adept at leading a team of representatives to achieve daily, weekly and monthly performance goals
  • Customer Service: Proficient at oral and written communications with all levels of management
  • Resourceful and well-organized: Excellent organizational skills with the ability to prioritize work and handle multiple priorities
  • Analysis: Able to translate numbers into actionable enhancements
  • Scheduling and Coordinating
  • Resolving Complaints
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Articulate Communication
  • Supervising Employees

Timeline

Supervisor -
12.2020 - Current
Team Lead - Group O
02.2020 - 12.2020
Customer Service - Riverside Staffing Service
10.2019 - 02.2020
Emergency Response Coordinator - MidAmerican Energy
01.2013 - 06.2019
Customer Service - Manpower
09.2012 - 01.2013
UNIVERSITY OF PHOENIX - MASTERS OF BUSINESS ADMINISTRATION,
WESTERN ILLINOIS UNIVERSITY - BACHELOR OF ARTS, POLITICAL SCIENCE, MINOR IN SPANISH

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Salimah JacksonTeam Supervisor