Salina Brown
Maplewood
Summary
Committed Security Supervisor with integrity, honesty, and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations.
Overview
3
3
years of professional experience
1994
1994
years of post-secondary education
Work History
Security Supervisor
Cascadia security solutions
Houston
10.2025 - Current
- Supervised security personnel during shifts to ensure effective operations.
- Conducted regular safety inspections to identify potential hazards.
- Developed and implemented security protocols for various sites.
- Coordinated with law enforcement on incidents and investigations.
- Monitored surveillance systems to detect unusual activities.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Customer Service Representative
CVSI
Houston
03.2023 - 10.2025
- Assisted customers with inquiries and product information effectively.
- Resolved issues and complaints through active listening and problem-solving skills.
- Maintained accurate records of customer interactions in the CRM system.
- Processed orders and returns promptly while ensuring compliance with company policies.
- Monitored feedback and suggested improvements to enhance service quality consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Chicago Vocational High School
Chicago, ILSkills
- Security protocol development
- Surveillance monitoring
- Incident coordination
- Customer relationship management
- Compliance assurance
- Risk assessment
- Conflict resolution
- Attention to detail
- Team leadership
- Effective communication
- Problem solving
- Relationship building and management
- CCTV monitoring
- CCTV experience
- Skilled in conflict resolution
Timeline
Security Supervisor
Cascadia security solutions
10.2025 - Current
Customer Service Representative
CVSI
03.2023 - 10.2025
Chicago Vocational High School