Salina Owens
Duluth,GA
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Professional III
Red Ventures (Allconnect)
2019.08 - 2023.04
- Utilized consultative techniques to present key selling points, features and benefits while remaining focused on the customers' needs and expectations.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained and mentored new sales representatives.
- Stayed current on company offerings and industry trends.
- Grew client base by analyzing consumer needs to introduce relevant products and completed sales process.
Collections Manager
National Recoveries
2018.06 - 2019.06
- Supervised staff of collectors, monitoring phone calls and letters.
- Documented interactions in computer database and updated information.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Worked with legal resources and recovery teams to manage default issues.
Sales Representative
CentiMark
2016.09 - 2018.06
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Member Service Associate
Change Healthcare
2014.08 - 2016.07
- Answered patient inquiries and provided information about healthcare services.
- Scheduled patients for appointments and maintained master calendar.
- Educated clients and families about rights and responsibilities.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Verified patient insurance eligibility and entered patient information into system.
Education
Associate of Arts - Business Administration And Management
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Consultative Selling Techniques
- Exceptional Customer Service
- Solid Communication Skills
- Scheduling
- Sales Experience
- Marketing Strategies
Timeline
Sales Professional III
Red Ventures (Allconnect)
2019.08 - 2023.04
Collections Manager
National Recoveries
2018.06 - 2019.06
Sales Representative
CentiMark
2016.09 - 2018.06
Member Service Associate
Change Healthcare
2014.08 - 2016.07
Associate of Arts - Business Administration And Management
Minneapolis Community And Technical College
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