Summary
Overview
Work History
Education
Skills
Timeline
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Colin McCarthy

Providence,RI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Professional Sales Consultant

Best Buy
02.2020 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Manager

Planet Fitness
04.2017 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Associate

Planet Fitness
08.2014 - 04.2017
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided product price information to customers.

Education

High School Diploma -

North Providence High School
North Providence, RI
06.2013

Skills

  • Client Rapport-Building
  • Team Training
  • Quality Assurance Requirements
  • Team Support
  • Consultative Selling Techniques
  • Consultative Sales Approach

Timeline

Professional Sales Consultant

Best Buy
02.2020 - Current

Manager

Planet Fitness
04.2017 - 10.2019

Associate

Planet Fitness
08.2014 - 04.2017

High School Diploma -

North Providence High School

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Colin McCarthy