Salina Yiu Ling Leung
Hilo,HI
Summary
Dynamic Store Manager with a proven track record at Panda Express, excelling in customer service and team leadership. Enhanced guest satisfaction through effective training and operational excellence, while implementing inventory practices that reduced waste. Skilled in problem-solving and shift scheduling, fostering a positive environment that drives results.
Overview
21
21
years of professional experience
Work History
Store Manager
Panda Express
Rosemead, CA And Hilo Hawaii
08.2007 - 10.2025
- Oversaw daily tasks to support excellent customer service and satisfaction.
- Managed stock levels to lower waste through effective inventory practices.
- Trained and guided team members in operational tasks and company guidelines.
- Assisted in creating promotional efforts that boosted store visitors and sales.
- Created employee schedules to balance labor expenses while ensuring service standards.
- Maintained adherence to health, safety, and sanitation regulations consistently.
- Coordinated daily store operations to foster a clean and safe environment for customers and staff.
- Handled inventory and cash management alongside store opening and closing tasks.
- Addressed customer concerns quickly and professionally, fostering positive client relations.
- Supported store staff effectively in a high-energy environment through clear communication and positive reinforcement.
- Helped with recruiting, training, and supporting new employees.
- Conducted performance assessments for team members, offering constructive feedback and growth options.
- Approved payroll submissions for team members.
- Guided sales associates in product knowledge, sales rewards, and effective selling techniques, enhancing customer satisfaction ratings.
Restaurant Manager
Triumphal Palace Restaurant
Alhambra, CA
03.2005 - 06.2007
- Achieved compliance with health and safety regulations and exceeded guest satisfaction through effective daily operations management.
- Elevated guest service quality and efficiency by implementing targeted staff training initiatives.
Education
Accounting - Accounting
Saint Catherine Commercial College
Hong KongSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Friendly and positive
Shift scheduling
Team leadership and coaching
Store opening and closing
Store merchandising
Food Safety
Timeline
Store Manager
Panda Express
08.2007 - 10.2025
Restaurant Manager
Triumphal Palace Restaurant
03.2005 - 06.2007
Accounting - Accounting
Saint Catherine Commercial College