Saliou Diallo
Northwest Washington DC,US
Summary
Dynamic professional with a proven track record at Nespresso, Senegal excelling in sales and team supervision. Skilled in inventory management and client relationship management, I successfully reduced scrap rates by 40% while enhancing team performance through effective training. Passionate about delivering exceptional customer service and driving operational excellence.
Overview
11
11
years of professional experience
Work History
Team Member
Whole Foods Market Inc
Washington dc, DC
02.2025 - Current
- Reception and inventory of pallets.
- Organize the items received in the warehouse.
- Front seller, customer service.
BTOB SALES
Nespresso
07.2020 - 01.2024
- Collaborated with top retailers and resellers, made machine provisions for offices and companies, and managed a team of 10 experienced vendors.
- Monitored the baling process, adjusting machine settings to optimize output quality and speed.
- Maintained accurate production records for reporting purposes, and ongoing improvement efforts.
- Inspected incoming materials for quality assurance before processing through the baler 100% of the time.
- Secured compressed bales using appropriate binding techniques, ensuring stability during transport, resulting in a decrease of 40% scraps monthly.
- Collaborated with other departments as needed to ensure the smooth integration of processes.
- Followed safety protocols while working with heavy machinery, reducing potential injuries and accidents.
- Assisted in inventory management by tracking processed materials and completed bales.
- Inspected finished products to verify conformance to quality standards.
- I prepared the schedule for my team.
Barista Shift Supervisor
Nespresso
01.2019 - 06.2020
- Resolved errors and incidents through work review and monitoring.
- Developed staff skills through training and mentoring.
- Tracked customer expenses for billing and payment processing.
- Minimized costs through food, supply and waste tracking and control.
- Addressed customer issues by validating complaints and exchanging ordered food.
- Secured money and prevented losses with register and cash handling controls.
- Estimated ingredients and supplies for special recipes.
- Trained team to provide high quality service to guarantee customer satisfaction.
Online Seller, Call Center
Majorel
02.2017 - 10.2018
- Identified customer needs and recommended appropriate solutions to meet their requirements.
- Upsold additional products, features or services during sales process.
- Collaborated with team members to improve overall call center performance.
- Delivered exceptional customer service by addressing concerns promptly and effectively.
- Answered inbound calls from potential customers and provided information on products and services.
- Utilized persuasive communication skills to close deals more efficiently.
Owner
LANDRY IN THE AREA
Rouen, France
01.2015 - 02.2017
- Supervised daily operations to ensure efficient service delivery.
- Managed a staff of 5 on customer service best practices to enhance team performance.
- Developed marketing strategies to enhance local visibility.
Education
BBA - Audit And Management Controle
African Institute of Management (IAM)
Senegal01.2014
High School Diploma -
Private High School of Madieye Sall
SENEGAL08-2009
Some College (No Degree) - Business Administration and Management
Rouen Business School
FranceSkills
- Microsoft (Word, Excel, PowerPoint, Office)
- Auditing
- Illustration
- Business administration
- Business planning
- Sales
- Stock control
- Inventory management
- Client relationship management
- Attention to detail
- Order preparation
- Call center operations
- Lean manufacturing principles
- Team supervision
Languages
- English, Fluent
- French, Native
Accomplishments
- Best seller in 2019 2020
Timeline
Team Member
Whole Foods Market Inc
02.2025 - Current
BTOB SALES
Nespresso
07.2020 - 01.2024
Barista Shift Supervisor
Nespresso
01.2019 - 06.2020
Online Seller, Call Center
Majorel
02.2017 - 10.2018
Owner
LANDRY IN THE AREA
01.2015 - 02.2017
BBA - Audit And Management Controle
African Institute of Management (IAM)
High School Diploma -
Private High School of Madieye Sall
Some College (No Degree) - Business Administration and Management
Rouen Business School