Saliou Moussa
Fort Worth,TX
Summary
Results-oriented system associate with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
8
8
years of professional experience
Work History
System Associate
Walmart
03.2017 - Current
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Provided basic end-user troubleshooting and desktop support.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
MBA - Business Analytics
Southern New Hampshire University
Hooksett, NH05-2026
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH01-2024
Associate of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH11-2022
Skills
- Operating systems
- Software development
- Disaster recovery
- Business process improvement
- Application support
- Configuration management
- User training
- Network administration
- System analysis
- Virtualization technologies
- Incident management
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Gantt Graphic through effectively helping with the project progress and the current schedule of the project.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
System Associate
Walmart
03.2017 - Current
MBA - Business Analytics
Southern New Hampshire University
Bachelor of Science - Data Analytics
Southern New Hampshire University
Associate of Science - Cyber Security
Southern New Hampshire University
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