Salisha Sinanan
Wellington
Summary
Over 20 years of experience with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
21
21
years of professional experience
Work History
Medical Receptionist/Coordinator
Gastro Health
01.2005 - Current
- Handle high volume phone calls and resolve patient issues
- Register new patients and create appointments while maximizing doctor availability
- Acquire and process medical records from previous doctors
- Verify insurance status, obtain office visit referrals and procedure authorizations
- Acted as a liaison between between patients, doctors and other office personnel
- Coordinated patient check-in, check-out and copay collection
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Maintain organization of all workspaces
- Ensure patient needs are handled in a timely manner
Medical Receptionist
Rotech Healthcare
01.2004 - 01.2005
- Provided support for patients including verifying insurance benefits and requesting authorizations
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
Education
Diploma -
Marabella Senior Secondary School
01.1983
Skills
- Patient registration/scheduling
- HIPAA compliance
- Patient relations
- Confidential medical record management
- Insurance verification, referrals and authorizations
- Telephone etiquette
- Efficient in Microsoft Office programs and eClinical Works
- Able to rapidly acquire new knowledge/skills
- Capable of adapting to changing workplace needs and effectively work under stress
Timeline
Medical Receptionist/Coordinator
Gastro Health
01.2005 - Current
Medical Receptionist
Rotech Healthcare
01.2004 - 01.2005
Diploma -
Marabella Senior Secondary School
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