Salissa Johnson
Birmingham,AL
Summary
Dynamic Learning Trainer with a proven track record at Amazon, enhancing employee productivity through innovative training methods and effective communication. Expert in collaborative learning and problem-solving, I've mentored trainers and revitalized curriculums, significantly boosting learning outcomes. Skilled in both teamwork and critical thinking, my approach fosters continuous improvement and professional growth.
Overview
10
10
years of professional experience
Work History
Learning Trainer
Amazon
Horn Lake, MS
03.2019 - 07.2024
- Led workshops on effective communication, time management, and problem-solving techniques, resulting in increased employee productivity.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
Front Desk Associate
Allen & Griffin Animal Hospital
Greenville, MS
04.2016 - 07.2017
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
Greeter
T.L. Weston Middle School
Greenville, MS
08.2014 - 05.2016
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for parents and other guests
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered questions and pointed individuals in right directions.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact
Education
Radio And Television Broadcasting
Delta State University
Cleveland, MSSkills
- Trainer coaching
- Collaborative learning
- Adaptive Learning
- Facilitation Techniques
- Performance Assessment
- Learning Management Systems
- Virtual Classroom
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Active Listening
- Decision-Making
- Relationship Building
- Documentation and Recordkeeping
- Task Prioritization
- Coaching and Development
- Professionalism
- Public Speaking
- Continuous Improvement
- Written Communication
- Work Coordination
- Quality Assurance
Timeline
Learning Trainer
Amazon
03.2019 - 07.2024
Front Desk Associate
Allen & Griffin Animal Hospital
04.2016 - 07.2017
Greeter
T.L. Weston Middle School
08.2014 - 05.2016
Radio And Television Broadcasting
Delta State University