Sallie Dockery
Wake Forest,NC
Summary
Diverse background in insurance, government, nonprofit, and retail industries. Skilled in marketing, communications, office administration, writing/editing, event planning, social media marketing, photography, insurance, and sales. Positive team player with a high-energy can-do attitude that believes in customer service excellence and networking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Volunteer Work
Apex, NC
08.2023 - 03.2024
- Assisted elderly cancer patient with activities of daily living, such as bathing and grooming.
- Transported patient to doctor appointments and other errands using wheelchair-accessible vehicles.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Licensed Insurance Agent/Marketing Director
Dominique Lesine State Farm
Wake Forest, NC
03.2023 - 08.2023
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Managed the daily operations of all assigned social media accounts.
Licensed Customer Service Representative
The Auto Club Group - AAA
Remote, NC
03.2022 - 08.2022
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies on home; life; auto; and, umbrella.
- Processed new policy applications and updated existing policy documents.
- Maintained accurate records of customer interactions and transactions.
- Advised customers on available coverage options that best fit their individual needs.
Life Insurance Agent
North American Senior Benefits
Remote, NC
03.2017 - 08.2022
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Educated clients on various types of life insurance policies available in the market.
- Resolved customer issues in a timely manner while providing excellent customer service.
Licensed Customer Service Agent
Simpson Insurance Agency
Cary, NC
03.2021 - 02.2022
- Provided superior customer service while assisting customers with home, life, auto, and umbrella policies.
- Utilized software to estimate home values for homeowners' insurance quotes.
- Liaison between customers and financial institutions to provide necessary homeowners' insurance documentation.
Marketing Ambassador
City Of Raleigh Parks And Recreation
Raleigh, NC
07.2016 - 09.2019
- Engaged citizens and visitors through promotion of Raleigh's parks, green ways, local events, and more.
- Utilized promotional materials such as brochures, flyers, newsletters as conversation-starters to network and build relationships.
Education
Bachelor of Arts - Communications
North Carolina State University
Raleigh, NC12-2002
Skills
- Brand Identity Management
- Content Creation
- Customer Service Excellence
- Effective Organization
- Marketing Communications
- Professional Networking
- Project Execution
- Salesforce Proficiency
- Social Media Strategy
- Strategic Project Management
Accomplishments
- Carolina Helping Heroes Voiceover w/First Gentleman Bob Eaves, 2010
- Zero to Three Coming Together Around Military Families, 2009
- Panelist, Zero to Three National Conference, 2009
- Only Military Spouse selected to speak at Congress for Zero to Three Inagural Baby Caucus, 2009
- Raleigh Neighborhood College Graduate, 2008
- Two-Star Adjutant General Coin of Excellence, 2006
- State of NC Civilian Commendation Medal, 2006
- State of NC Civilian Meritorious Service Medal, 2005
- Wake County Commission for Women, Board Member, 2009
Certification
- Certified Social Media Manager, Management and Strategy Institute, 2018
- Certified Continuous Improvement Management, Management and Strategy Institute, 2018
- Executive Management Certified, Management and Strategy Institute, 2018
- Lean Six Sigma, Yellow Belt, Management and Strategy Institute, 2018
- Project Management Essentials Certified, Management and Strategy Institute, 2018
- Licensed in Property, Casualty, and Life, NC Department of Insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offPersonal development programsHealthcare benefitsCareer advancementTeam Building / Company RetreatsPaid sick leave401k matchLanguages
English
Native language
Interests
Writing
Photography
Social Media
Timeline
Caregiver
Volunteer Work
08.2023 - 03.2024
Licensed Insurance Agent/Marketing Director
Dominique Lesine State Farm
03.2023 - 08.2023
Licensed Customer Service Representative
The Auto Club Group - AAA
03.2022 - 08.2022
Licensed Customer Service Agent
Simpson Insurance Agency
03.2021 - 02.2022
Life Insurance Agent
North American Senior Benefits
03.2017 - 08.2022
Marketing Ambassador
City Of Raleigh Parks And Recreation
07.2016 - 09.2019
Bachelor of Arts - Communications
North Carolina State University
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