Open To Work
Sallie Hickman
Crockett,TX
Summary
Clerical specialist with a strong background in patient admissions and home healthcare support. Experienced in data entry, scheduling, and insurance verification, contributing to enhanced patient satisfaction and reduced registration errors. Committed to compliance and operational efficiency, ensuring seamless patient experiences.
Overview
12
12
years of professional experience
Work History
Caregiver
Pineywoods Home Provider
Lufkin, Texas
12.2014 - Current
- Provided compassionate in-home care and assistance with activities of daily living, promoting client comfort and independence.
- Coordinated transportation to medical appointments and assisted with errands, meal preparation, and household tasks.
- Monitored medication adherence and communicated adherence and communicated changes in client needs to support continuity of care
Clerical Admissions Specialist (PRN)
Palestine Regional Medical Center/Family Medicine
Palestine, Texas
07.2025 - 05.2026
- Managed front office operation for a high-volume medical clinic, handling 50+ inbound calls daily while coordinating patient scheduling, registration, and
provider communication. - Collected patient payments and maintained accurate daily financial records and reconciliation procedures.
- Verified patient demographics and insurance information, communicated appointment updates, and coordinated follow-up scheduling to reduce registration
errors and improve patent access. - Coordinated large-scale appointment rescheduling efforts, including notifying and rescheduling 50+ patients when providers were unavailable.
- Processed patient registration, consent forms, Medicare documentation, and medical records request while maintaining HIPAA compliance
Dispatcher
Access2Care
Remote
11.2021 - 10.2024
- Coordinated non-emergency medical transportation, ensuring timely scheduling and compliance with health plan requirements.
- Managed high-volume inbound and outbound communications while maintaining service quality and professionalism.
- Maintained accurate documentation and trip records in alignment with company and client standards.
- Resolved scheduling conflicts and service issues to ensure uninterrupted transportation services.
- Utilized multiple systems, including Power BI, to support scheduling decisions and operational efficiency.
Customer Service Representative
The Results Center
Palestine, Texas
07.2016 - 07.2019
- Managed 75+ inbound customer interactions daily across multiple service lines, including financial services, payment processing, government programs, and
technical support, while maintaining quality and productivity standards. - Resolved complex customer issues related to domestic and international money transfers, bill payments, account maintenance, fraud concerns, and transaction disputes through thorough research and problem resolution.
- Improved Quality Assurance (QA) performance scores from approximately 75–80% to consistently achieving 90–100% by strengthening communication, compliance,
and customer service skills. - rocessed customer payments, updated account information, enrolled members in loyalty programs, and provided accurate information regarding financial
transactions, government benefits, and account services. - Assisted escalation teams with fraud reporting, account restrictions, equipment
troubleshooting, and service-related investigations while ensuring compliance with
company policies and regulatory requirements
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO07-2011
Skills
- Electronic medical records management
- Insurance verification
- Multi-line phone proficiency
- Patient admissions
- HIPAA compliance
- Team collaboration
- Complex Problem-solving
- Administrative support
- Document management
- Time management
- Performance improvement
- Scheduling appointments
- Data entry accuracy
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$40000/yr - $46000/yrTimeline
Clerical Admissions Specialist (PRN)
Palestine Regional Medical Center/Family Medicine
07.2025 - 05.2026
Dispatcher
Access2Care
11.2021 - 10.2024
Customer Service Representative
The Results Center
07.2016 - 07.2019
Caregiver
Pineywoods Home Provider
12.2014 - Current
Bachelor of Science - Criminal Justice
Colorado Technical University