Sallie R. Caputi
Creator
Brooklyn,United States
Summary
Resourceful leader offering a unique and rich mix of experience in customer service, hospitality, retail management and marketing. Proven record creating, implementing and driving new processes that deliver profit improvement, dynamic solutions and winning strategies. Remarkable ability to cultivate relationships with customers, vendors and staff developing mutually respectful relationships. Recognized high level of commitment to exceed the expectation.
Overview
11
11
years of professional experience
Work History
Operations Manager
Casa Nela, Rosemary's
08.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed shift reports to understand current numbers and trends.
- Developed systems and procedures to improve operational quality and team efficiency.
Director of Brand Management
GODNO Manufactura
10.2020 - Current
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed innovative marketing campaigns based on key objectives.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Develop original content through social listening and independent sources.
- Applied current editing and photography tools to tell great stories.
Special Projects Manager (market Lay Off)
Here Investments
04.2022 - 07.2022
- Organized and prioritized workload to delegate responsibilities among colleagues.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Created engaging content to keep social media channels updated and on brand.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Managed aesthetically pleasing presentations to showcase company products and increase sales.
Retail Store Manager
Chuck's Vintage
08.2021 - 04.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Optimized store displays and appearance via strategic merchandising
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Created employee schedules to align coverage with forecasted demands
- Completed point of sale opening and closing procedures
Inventory Specialist
Parachute Home
04.2021 - 09.2021
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed physical inventory counts each month.
Visuals/Retail Merchandise Associate
Crate & Barrel
12.2020 - 05.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
Customer Service Specialist
Freehold
12.2015 - 07.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Retail Merchandising & Product Development
Florida State University
Tallahassee, FL05.2015
Skills
- Visual Storytelling
- Customer Orders
- Content Creation
- Media Kit Creation
- Event Execution
- Attention to Detail
- Facebook, Instagram, LinkedIn
- Staff Training
- Strategic Partnership
- Staff Management
- Workflow Planning
- Employee Relations
- Employee Motivation
- Team Leadership
- Sales Promotion
- Productivity Improvement
- Customer Relationship Management
Timeline
Operations Manager
Casa Nela, Rosemary's
08.2022 - Current
Special Projects Manager (market Lay Off)
Here Investments
04.2022 - 07.2022
Retail Store Manager
Chuck's Vintage
08.2021 - 04.2022
Inventory Specialist
Parachute Home
04.2021 - 09.2021
Visuals/Retail Merchandise Associate
Crate & Barrel
12.2020 - 05.2021
Director of Brand Management
GODNO Manufactura
10.2020 - Current
Customer Service Specialist
Freehold
12.2015 - 07.2019
Bachelor of Science - Retail Merchandising & Product Development
Florida State University
Affiliations
Alpha Omicron Pi, Alpha Pi Chapter
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