Sally Dobson
Carthage,TX
Summary
Driven professional with a proven track record at West Texas State Bank, enhancing customer satisfaction through exceptional service and strong work ethic. Skilled in efficient transaction processing and adept at fostering customer loyalty. Excelled in training new tellers, demonstrating a blend of excellent time management and courtesy. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
26
26
years of professional experience
Work History
Teller
West Texas State Bank
Snyder
03.2005 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed customer transactions promptly, minimizing wait times.
Business Office Associate
West Texas Animal Clinic
Snyder, TX
09.1998 - 03.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Engaged with customers to build business relationships.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Clarksville High School, Clarksville, Tx
Clarksville, Tx05.1976
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Timeline
Teller
West Texas State Bank
03.2005 - Current
Business Office Associate
West Texas Animal Clinic
09.1998 - 03.2005
High School Diploma -
Clarksville High School, Clarksville, Tx