Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sally High

El Cajon,CA

Summary

Talented Bilingual Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

12
12
years of professional experience

Work History

Case Manager

ECTLC
06.2023 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.

Campus Advisor

ECTLC
06.2023 - Current
  • Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Provided exceptional customer service, addressing client inquiries promptly and professionally.
  • Built and maintained relationships with clients to provide ongoing support.

Pet Stylist

PetSmart
02.2012 - 12.2016
  • Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
  • Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
  • Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
  • Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.

Education

High School Diploma -

Palomar High School
Chula Vista, CA
06.2010

Skills

  • Group Therapy
  • Client Advocacy
  • Utilization Review
  • Referral Coordination

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

ECTLC
06.2023 - Current

Campus Advisor

ECTLC
06.2023 - Current

Pet Stylist

PetSmart
02.2012 - 12.2016

High School Diploma -

Palomar High School

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Sally High