SALLY JACKSON
Houston
Summary
Dynamic professional with over two decades of experience in patient access and coordination. Exceptional interpersonal and organizational skills, with a strong emphasis on accuracy and attention to detail, enhance client satisfaction with excellent people skills.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
PCG Scheduler
Kforce Houston Methodist Willowbrook
Houston
10.2019 - 05.2021
- Scheduled appointments for sick and annual visits
- Verify benefits
- Respond to calls from multi-phone lines
- Register patients and generate medical records in EPIC
Front Desk Coordinator
Scott Department of Urology, Baylor College of Medicine
Houston
11.2015 - 09.2018
- Keeps accurate records of all patients
- Performs Special Procedures scheduling
- Responds to multi-line telephone
- Collects and posts payments for services
- Establishes payment plans
- Generates medical records
- Schedules appointments
- Registers patients (data entry)
Senior Patient Access Representative
Texas Children's Hospital
Houston
06.2000 - 07.2015
- Insurance verification
- Performed Day Surgery scheduling
- Collected up-front fees (co-pays, fees for services and remaining balance)
- Financial counselor
- Epic super user
- Led a team of eight
- Generated medical records
- Answered multi-line telephone
- Trained new hires
Admissions Counselor
Texas Children's Hospital
Houston
06.1995 - 07.2000
- Coordinated inpatient placement
- Coordinated patient's transfers
- Generated daily report for Vice President and Directors
- Performed Diagnostic Imaging scheduling
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TX 02.2007 - 10.2010
Skills
- Attention to Detail
- Problem-Solving
- Interpersonal Skills
- Organizational Skills
- Time Management
- Adaptability
- Customer Service
- Transfer Coordination
- Inpatient Coordination
- Training and Development
- Team Leadership
- Data Entry
- Financial Counseling
- Insurance Verification
- Payment Processing
- Special Procedures
- Scheduling
- EPIC Proficiency
- Medical Records Management
- Patient Registration
- Multi-Line Communication
- Benefit Verification
- Appointment Scheduling
- Self-motivated
- Strong interpersonal and communication skills
- Extremely well organized
- Process implementation
Timeline
PCG Scheduler
Kforce Houston Methodist Willowbrook
10.2019 - 05.2021
Front Desk Coordinator
Scott Department of Urology, Baylor College of Medicine
11.2015 - 09.2018
Bachelor of Science - Business Management
University of Phoenix
02.2007 - 10.2010
Senior Patient Access Representative
Texas Children's Hospital
06.2000 - 07.2015
Admissions Counselor
Texas Children's Hospital
06.1995 - 07.2000