Sally Lamin
Clarksburg,MD
Summary
Driven Project Coordinator with a proven track record at The Home Depot Inc, enhancing team productivity and customer satisfaction through expert project coordination and problem-solving. Skilled in fostering cross-departmental collaboration and streamlining processes, significantly improving project delivery times and service quality. Balances detail-oriented planning with effective time management.
Overview
24
24
years of professional experience
Work History
Project Coordinator
The Home Depot Inc
09.2021 - 03.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Customer Order Specialist
The Home Depot Inc
03.2015 - 09.2021
- Provided exceptional customer service, resolving issues promptly and professionally.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Conducted regular audits of order data to identify discrepancies and address potential issues proactively.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments.
Customer Service Supervisor
The Home Depot Inc
04.2000 - 03.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Springbrook High School
Silver Spring, MDNo Degree - General Studies
Montgomery College
Rockville, MDSkills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
Timeline
Project Coordinator
The Home Depot Inc
09.2021 - 03.2024
Customer Order Specialist
The Home Depot Inc
03.2015 - 09.2021
Customer Service Supervisor
The Home Depot Inc
04.2000 - 03.2015
High School Diploma -
Springbrook High School
No Degree - General Studies
Montgomery College
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