Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Lowe

St. Petersburg

Summary

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

Hilton St. Petersburg Bayfront
02.2024 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Front of House Management

Schakolad Chocolate Factory
12.2022 - 03.2024
  • Through training of new customer service employees to ensure quality customer experiences.
  • Developed and implemented new customer service protocols, resulting in a substantial increase in customer satisfaction scores.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.

Hostess/Cashier

Trips diner
11.2021 - 06.2022
  • Efficiently greeted and welcomed guests upon arrival, providing exceptional customer service and ensuring a positive dining experience
  • Managed reservations and seating arrangements, optimizing the utilization of tables and maintaining an organized seating chart
  • Operated the cash register accurately and efficiently, processing payments, issuing receipts, and handling financial transactions seamlessly

Education

High School Diploma -

St. Petersburg Highschool
05.2022

Skills

  • Guest relations
  • Time management
  • Reservations management
  • Problem-solving skills
  • Data entry efficiency
  • Staff supervision
  • Staff training and development

Timeline

Front Desk Supervisor

Hilton St. Petersburg Bayfront
02.2024 - Current

Front of House Management

Schakolad Chocolate Factory
12.2022 - 03.2024

Hostess/Cashier

Trips diner
11.2021 - 06.2022

High School Diploma -

St. Petersburg Highschool

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Sally Lowe