Sally Moreno

Under limited direction, this position is responsible for supervising divisional Donor Care nonproduction operational processes and administrative functions related to operational continuity. The goal of this work
is to improve the effectiveness of processes and the delivery of services to departmental clients, increase the use and understanding of data for decision making, and facilitate support activities to help integrate the
department's operations. Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy. Hires, supervises, trains, and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues. Collaborates and communicates effectively across departmental and functional lines to provide information and receive feedback to ensure operational continuity.
Coordinates receipt, proper distribution, and timelines of deviation management to and through final disposition.
Tracks and trends deviations. Communicates issues to operations and ensures all required reports are accurate and timely.
Assists in ensuring compliance with all regulatory standards according to defined organizational policies and procedures.
Serves as designee for technical and compliance related matters.
Assists in formulating and implementing strategies for short and long-range planning in order to meet changes in service and technology. Assists with oversight for detailed operational processes. Supervises staff responsible for technical and administrative functions related to donor care processes.

• Operated basic warehouse equipment, such pallet jacks.
• Loaded and unloaded packages from trucks and conveyors.
• Sorted packages by size and destination for easy access.
• Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
• Sealed, and loaded packages into correct trucks.
• Used hand-held scanners and physical logs to accurately track item movements.
• Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
• Checked products for damage or other issues before packing into boxes.
• Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
• Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
• Assisted in the training and mentoring of new team members, fostering a positive work culture centered around collaboration and continuous improvement.
• Followed safety regulations to maintain safe work environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Helped train new employees in safe practices and warehouse procedures.
• Assembled pallets for secure transportation of materials.
• Moved furniture and boxes using utility dolly and truck ramp.