Compassionate Health Care Aide with a proven track record at Ppl, enhancing patient wellbeing through effective communication and reliable support. Skilled in patient care and medication administration, I foster strong relationships while ensuring safety and comfort. Recognized for maintaining a clean environment and reducing patient anxiety, I am a dedicated team player committed to excellence in care.
Overview
37
37
years of professional experience
Work History
Health Care Aide
Ppl
Cattaraugus, NY
04.2025 - 01.2026
Assisted patients with daily living activities, ensuring comfort and safety.
Monitored patient health status, reporting changes to healthcare professionals.
Maintained cleanliness of patient areas, adhering to infection control protocols.
Supported mobility and physical exercises, enhancing patient recovery efforts.
Participated in training sessions to improve skills and knowledge in patient care practices.
Assisted with daily living activities, promoting patient independence and overall wellbeing.
Maintained clean, safe, and well-organized patient environment.
Reduced patient anxiety through effective communication and active listening skills.
Kept accurate records of patients' care, condition, and progress.
Communicated effectively with patients and families regarding care plans and needs.
Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
Transported patients to and from appointments, assisting with getting in and out of vehicles.
Scheduled patients for appointments and maintained master calendar.
Answered patient inquiries and provided information about healthcare services.
Food Service Worker
Personal Touch Food Service
Cattaraugus, NY
09.1995 - 02.2022
Prepared and served food items according to safety and hygiene standards.
Assisted in inventory management, ensuring timely stock replenishment.
Operated kitchen equipment efficiently to maintain workflow productivity.
Collaborated with team members to deliver high-quality customer service.
Maintained cleanliness of work areas, adhering to sanitation protocols.
Supported meal preparation by measuring ingredients accurately and following recipes.
Trained new staff on food handling procedures and safety regulations.
Monitored food quality and presentation, ensuring compliance with service guidelines.
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Developed and maintained positive relationships with customers to enhance service.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Set up and broke down food service lines quickly to maintain service flow.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Participated in regular trainings to stay current on industry best practices and trends.
Maintained accurate records of food temperatures to ensure safety standards were met.
Managed inventory levels to prevent shortages and reduce waste.
Trained new staff on proper food handling and customer service techniques for better onboarding.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Processed customer payments and balanced cash drawers.
Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Desk Clerk
Hoilday Valley
Ellicottville, NY
04.1989 - 09.1995
Managed guest check-in and check-out processes efficiently.
Provided information about hotel services and local attractions to enhance guest experience.
Handled reservations and cancellations using property management software.
Assisted with billing inquiries and resolved discrepancies promptly.
Maintained cleanliness and organization of front desk area for optimal workflow.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
Checked in and out designated equipment, keys, and supplies.
Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
Collected room deposits, fees, and payments.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
Enhanced guest experience by providing personalized recommendations for local attractions, restaurants, and events based on individual preferences and interests.
Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
Assisted guests with local recommendations and directions, enhancing their overall stay experience.
Managed multi-line phone system to direct calls and take messages, ensuring smooth communication.
Streamlined check-in procedures to accommodate early arrivals, improving guest satisfaction.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.