Sally Quick
Tucson,AZ
Overview
25
25
years of professional experience
Work History
Customer Service Representative Specialist
Citibank
02.2016 - 03.2026
- Resolved customer inquiries and issues through various communication channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to streamline service processes and enhance operational efficiency.
- Mentored junior staff on effective customer interaction techniques and best practices for issue resolution.
- Analyzed customer feedback to identify trends and implement improvements in service delivery standards.
CEO
InnerLight Connection
05.2010 - 02.2016
- Developed and implemented strategic initiatives to enhance organizational growth and market presence.
- Fostered a culture of innovation by encouraging collaboration across departments and teams.
- Spearheaded financial planning efforts, optimizing resource allocation for improved profitability.
- Established key performance indicators to drive accountability and monitor operational effectiveness.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Administrative Assistant to the Director
Meridian Advertising
02.2001 - 04.2010
- Managed complex calendars for Director, ensuring optimal scheduling of meetings and appointments.
- Coordinated travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Developed and maintained filing systems, improving document retrieval and organization.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of communications.
- Implemented office procedures that increased operational efficiency and reduced redundancies.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
Education
Associate of Science - General Studies
Macomb County Community College
Warren, MI05-1986
Timeline
Customer Service Representative Specialist
Citibank
02.2016 - 03.2026
CEO
InnerLight Connection
05.2010 - 02.2016
Administrative Assistant to the Director
Meridian Advertising
02.2001 - 04.2010
Associate of Science - General Studies
Macomb County Community College