SALLY STEVENHAGEN
Akron
Summary
Detail-oriented professional with 16+ years of proven experience supporting stakeholders through account management, process coordination, and administrative support. Proven ability to prioritize and manage in a fast-paced, multi-task environment with organization and accuracy. Excellent oral and written communication skills, including presentation skills. A proven ability to utilize Microsoft Office and internal systems effectively. Quick learner with a positive, solution-focused approach.
Overview
21
21
years of professional experience
Work History
Virtual Intervention Specialist
PSI Educational Services, Inc.
Akron
10.2023 - Current
- Manage the implementation of regulatory requirements to ensure all interventions are in accordance with local and federal guidelines.
- Skilled in communication, problem-solving, and multitasking in fast-paced environments while consistently meeting service and performance goals.
- Assist students with transition planning, including postsecondary readiness, self-advocacy skills, and career exploration.
- Provide targeted academic and behavioral interventions to 27 high school students in accordance with Individualized Education Programs (IEPs) and Section 504 plans.
- Collaborate with general education teachers, counselors, and administrators to design and implement individualized support strategies aligned with student goals.
- Monitor student progress using data-driven assessments; adjust interventions to improve academic performance, engagement, and behavioral outcomes.
- Facilitate IEP meetings, multidisciplinary team meetings, and parent conferences to advocate for student needs and progress.
Intervention Specialist
Green Local Schools
Uniontown
08.2010 - 08.2015
- Collaboration with stakeholders to establish and enhance rapport, ensuring open communication on progress and needs.
- Demonstrated enthusiastic commitment to interventions, resulting in improved behavioral and academic outcomes.
- Enhanced written and oral communication skills to provide clear and concise information to colleagues, families, and community members.
- Contributed to a safer, more inclusive school environment through proactive intervention planning and collaborative problem-solving.
- Reduced disciplinary incidents by over 80% utilizing the PBIS framework creating a positive learning environment for all stakeholders.
- Designed and developed a PBIS online store to enhance motivation and behavior.
- Demonstrate exceptional attention to detail in tracking and reporting stakeholders progress, ensuring all data was up-to-date with 98% accuracy.
- Consults with education, administrative and therapeutic staff to coordinate and enhance stakeholder support services, managing sensitive information with utmost confidentiality.
- Developed and monitored continuous improvement initiatives for intervention protocols, leading to increased student success rates.
- Analyzed learner performance data and provided targeted coaching, improving knowledge retention by 30%.
- Provided individualized support to stakeholders and motivated them to take ownership of their own learning, and fostered a growth mindset.
- Employed problem-solving skills to collaborate with teachers, parents, and other professionals to provide optimal support for students.
Senior Account Executive
Household Finance Corporation
Akron
06.2005 - 08.2007
- Led initiatives to enhance customer interactions in financial services with delivery through comprehensive management of communication channels, including meetings, calls, and digital correspondence.
- Utilized deep market knowledge and competitive analysis to expand client base and foster lasting relationships.
- Managed multiple client relationships as an independent worker, ensuring timely and efficient resolution of client issues.
- Leveraged research skills to stay up-to-date on industry trends, ensuring alignment with client expectations and business objectives.
- Consistently surpassed sales quotas by 25%, reflecting high-caliber client engagement in the sales process and product management.
- Achieved rapid promotion within six months, recognizing outstanding performance and leadership in sales.
- Expanded client portfolio by 50% through strategic outreach and robust relationship management, securing sustained revenue growth.
- Focused on process improvement, streamlining client operations and enhancing overall client experience through data-driven insights and strategic recommendations.
- Managed banking operations and developed financial intervention strategies to optimize product performance.
Education
Master of Science - Education: K-12 Mild to Moderate Disabilities
The University of Akron
01.2010
Bachelor of Arts - Business and Organizational Communications; Marketing
The University of Akron
01.2001
Skills
- Training and development
- Analytical
- Relationship building
- Strategic planning
- Collaboration
- Research skills
- Project management
- Team leadership
- Microsoft Office
- Google Workspace
- DocuSign
- Public speaking
Affiliations
- Team Leader, District Compliance
- Ambassador, Positive Behavioral Interventions and Supports (PBIS)
- Member, Building Leadership Team (BLT)
- Member, Sunshine Funds Committee
- Member, Licensure for Professional Development Committee (LPDC)
Websites
Timeline
Virtual Intervention Specialist
PSI Educational Services, Inc.
10.2023 - Current
Intervention Specialist
Green Local Schools
08.2010 - 08.2015
Senior Account Executive
Household Finance Corporation
06.2005 - 08.2007
Master of Science - Education: K-12 Mild to Moderate Disabilities
The University of Akron
Bachelor of Arts - Business and Organizational Communications; Marketing
The University of Akron