Victoria George-Palmer
Bethesda,MD
Summary
Results-driven Enterprise Systems Analyst with over 3 years of experience in designing, implementing, and optimizing complex IT systems to enhance organizational efficiency and performance. Proficient in conducting comprehensive requirements analysis, system design, and project management to deliver robust and scalable enterprise solutions. Adept at troubleshooting and resolving system issues, providing user training and support, and ensuring compliance with industry standards and security protocols
Overview
4
4
years of professional experience
1
1
Certification
Work History
Enterprise Systems Analyst
Aledade
09.2021 - Current
- Collaborated with cross-functional teams to conduct monthly security audits, successfully implementing strategic controls that ensured compliance with industry standards and reduced security risks by 30%
- Assisted with the enrollment of over 1300 users in corporate mobile-device management (MDM) significantly improving device management & security protocols
- Conducted system analysis and troubleshooting to identify and resolve technical issues, improving system performance and reliability
- Provided technical support to end-users, addressing system-related inquiries and issues to promptly minimize downtime.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
Application System Analyst Intern
Baltimore Cyber Range
05.2020 - 08.2020
- Actively contributed to the development of comprehensive training curriculum, enhancing the learning experience for 200+ participants in cybersecurity training programs
- Analyzed and interpreted user requirements to design and develop tailored applications systems, significantly enhancing functionality and user satisfaction
- Provided essential support and maintenance or learning applications systems, ensuring high availability and minimal downtime, greatly appreciated by end users.
Education
Master of Science - Applied Information Technology
Towson University
Towson, MD07.2024
Bachelor of Science - Health Care Management
Towson University
Towson, MD05.2021
Skills
- SQL
- Power BI
- Tableu
- Google Workspace
- Active Directory Management
- Jamf and JIRA
- Crowdstrike
- Mobile Device Management
- DUO
Certification
Comptia Security+
Timeline
Enterprise Systems Analyst
Aledade
09.2021 - Current
Application System Analyst Intern
Baltimore Cyber Range
05.2020 - 08.2020
Master of Science - Applied Information Technology
Towson University
Bachelor of Science - Health Care Management
Towson University
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