Sally Wahl
Williston,VT
Summary
Dynamic and results-driven Waitress Trainer with a proven track record at Grazers Restaurant, excelling in team motivation and coaching. Enhanced customer satisfaction through effective conflict resolution and food safety awareness, while fostering a positive work environment. Skilled in shift scheduling and mentoring, ensuring seamless onboarding and high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
Grazers Restaurant
Williston, VT
09.2025 - Current
- Coordinated team schedules to ensure adequate coverage during busy shifts.
- Organized role-playing scenarios to enhance conflict resolution skills among staff.
- Fostered a positive team environment through mentorship and support initiatives.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Analyzed and evaluated training effectiveness and program outcomes.
Waitress Trainer
Spot On The Dock
Burlington VT
05.2025 - 09.2025
- Trained new waitstaff on menu knowledge and customer service protocols.
- Developed training materials to enhance onboarding experience for new employees.
- Monitored waitstaff performance, providing constructive feedback to improve service quality.
- Implemented best practices for efficient workflow during peak hours.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Front Desk Receptionist
Queen City Yoga
South Burlington, VT
08.2023 - 06.2024
- Greeted and assisted clients upon arrival, ensuring a welcoming environment.
- Managed appointment scheduling using software systems to optimize class attendance.
- Handled phone inquiries and provided information about classes and membership options.
- Processed payments and maintained accurate records of transactions efficiently.
- Organized and maintained reception area, ensuring cleanliness and professionalism.
- Assisted in promoting workshops and special events through social media platforms.
- Provided support during busy periods, adapting quickly to changing needs of the studio.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Line Cook
Hinesburg Public House
Hinesburg, VT
08.2023 - 02.2024
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace, adhering to health and safety regulations.
- Assisted in inventory management, ensuring adequate stock levels for efficient service operations.
- Collaborated with team members to optimize workflow during peak service hours, enhancing overall efficiency.
- Supported training of new staff members on kitchen procedures and equipment operation for smoother transitions.
- Implemented time-saving techniques in food preparation, improving operational efficiency during busy shifts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
No Degree - Human Development
Eckerd College
St. PetersburgHigh School Diploma -
Champlain Valley Union High School
Hinesburg06.2024
Skills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Role modeling
- Energy and enthusiasm
- Food safety awareness
- Coaching and mentoring
- Shift scheduling
- Employee engagement
- Food allergy safety
- Table management
- Safe handling procedures
- Item promotion
- Allergy awareness
- Cash handling
- Company policies
- Employee mentoring
- Staff scheduling
- Sanitation standards
Languages
ASL
Limited Working
Timeline
Waitress Trainer
Grazers Restaurant
09.2025 - Current
Waitress Trainer
Spot On The Dock
05.2025 - 09.2025
Front Desk Receptionist
Queen City Yoga
08.2023 - 06.2024
Line Cook
Hinesburg Public House
08.2023 - 02.2024
No Degree - Human Development
Eckerd College
High School Diploma -
Champlain Valley Union High School