Sally Waldon
Sun Prairie,WI
Summary
I've been with American Family for almost 25 years. I am proud to work here, and feel very comfortable in my position.
I believe I am best suited for this position and would love to remain with American Family Insurance for the next 3-5 years.
Overview
26
26
years of professional experience
Work History
PFM (Professional Flight Management)
American Family Insurance
Madison, Wisconsin
03.2007 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Responding quickly and efficiently to flight requests.
- When changes are made, the itinerary is updated and sent back to the administrative assistant in a timely fashion.
- Rental cars reserved for all that request one, or set up LimoLink if they prefer limo service.
- Should a flight change mid trip, that is updated and sent back to the administrative assistant.
- Produce end of month reports listing all flights and charters.
- Produce end of month personal reports for Dan Viken.
- If our aircraft is being used, check with SC Aviation for charter possibilities.
- Once trips are completed, I enter them into recordkeeping.
- When a location comes up that I am not familiar with, I access PFM Map Application to enter the address and locate the closest and best airport.
Full Time Travel Agent
American Family Insurance
Madison, WI
01.1997 - 03.2007
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Education
Completed Degree For Travel Agent
SST School of Travel
Phoenix AZ01.1985
Skills
- Paying close attention to detail per flight Making sure everyone I work with knows and understands their request is my number one priority
Timeline
PFM (Professional Flight Management)
American Family Insurance
03.2007 - Current
Full Time Travel Agent
American Family Insurance
01.1997 - 03.2007
Completed Degree For Travel Agent
SST School of Travel