Sally Werkmeister
Elevance Health
Mars,PA
24
years of professional experience
Customer-focused professional with over 20 years of experience in customer service and conflict resolution. Expertise in troubleshooting and problem-solving, utilizing strong communication and organizational skills. Proven ability to manage diverse customer needs and mitigate conflicts effectively. Adaptable team player with proficiency in MS Excel, MS Word, and WFM
Work History
CUSTOMER CARE REPRESENTATIVE
7 Years- Assist PA Medicaid Members seeking service referrals
- Address complaints and grievances from members regarding Medicaid providers to ensure resolution and member satisfaction
- Manage incoming calls from providers to request claim status, verify member eligibility, and process authorization requests and single case agreements
- Process claims inquiries from providers via fax and mail to facilitate timely responses and support provider needs
- Utilize workflow manager
COORDINATOR
15 Years 8 Months- Resolved account issues for small and medium businesses and government accounts, managing over 10,000 wireless lines contracts
- Boosted revenue by selling phones and accessories to customers.
- Resolved billing discrepancies to ensure accurate customer invoicing
- Handle account and plan maintenance
- Resolved service issues for customers by troubleshooting problems.
- Processed customer orders accurately and efficiently.
- Managed account and plan maintenance to ensure customer satisfaction.
- Troubleshoot device and equipment issues
- Set up phones for international usage
- Work with IT and Administrators on data issues
Education
- Human Resource Management
Studied general courses in Human Resource Management
Skills
Call center operations
First call resolution
Problem resolution
Client engagement
Relationship building
Verbal and written communication
Phone etiquette
Empathy and patience
Timeline
CUSTOMER CARE REPRESENTATIVE
Elevance Health
09.2019 - CurrentRead More
COORDINATOR
Verizon wireless
11.2002 - 07.2018Read More
geneva college
from Human Resource Management
Read More