Salma Almanza
El Paso
Summary
Resourceful and adaptable professional with experience in childcare and customer service. Known for exceptional problem-solving abilities and a strong work ethic. Ready to leverage expertise in fostering child development and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Daycare Teacher
Tiny Tikes Daycare
El Paso, TX
06.2022 - 09.2023
- Developed engaging lesson plans to promote cognitive and social development in children.
- Fostered a safe and nurturing environment through consistent supervision and positive reinforcement techniques.
- Implemented daily activities that enhance physical, emotional, and intellectual growth of toddlers.
- Collaborated with parents to communicate child progress and address developmental concerns effectively.
- Assisted in training new staff members on daycare policies and classroom management strategies.
- Maintained cleanliness and organization of classroom materials to support optimal learning experiences.
Online Personal Shopper
Walmart
El Paso, TX
08.2021 - 08.2022
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Utilized Walmart's online ordering system to manage inventory and track order fulfillment.
- Assisted customers in navigating website features to enhance online shopping efficiency.
- Collaborated with team members to optimize product selection and improve customer satisfaction.
- Enhanced order accuracy through meticulous verification of items prior to shipment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Cashier
Food King Supermarkets
El Paso, TX
01.2020 - 06.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Handled cash, credit, and check payments while ensuring security protocols were followed.
- Collaborated with team members to improve checkout speed during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints effectively, promoting loyalty and satisfaction.
- Monitored inventory levels at the register, reporting shortages to management promptly.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Manager
Dollar Tree
El Paso, TX
10.2018 - 12.2020
- Led daily operations, ensuring efficient workflow and adherence to company policies.
- Mentored staff on customer service excellence and operational best practices.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Coordinated team schedules, ensuring adequate staffing during peak hours for improved service delivery.
- Oversaw compliance with safety regulations, fostering a secure work environment for all employees.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Science - Advertising Graphics And Design
El Paso Community College
El Paso, TX05.2026
Associate of Arts - Accounting, Business And Economics
El Paso Community College
12.2019
Skills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
- Strong work ethic
- Customer service
- Problem-solving
- Active listener
Languages
Spanish
Native or Bilingual
Timeline
Daycare Teacher
Tiny Tikes Daycare
06.2022 - 09.2023
Online Personal Shopper
Walmart
08.2021 - 08.2022
Customer Service Cashier
Food King Supermarkets
01.2020 - 06.2021
Manager
Dollar Tree
10.2018 - 12.2020
Associate of Science - Advertising Graphics And Design
El Paso Community College
Associate of Arts - Accounting, Business And Economics
El Paso Community College