Salma Bourhim

• Prepared high-quality espresso beverages following established recipes and standards.
• Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
• Maintained cleanliness and organization of workstations to ensure a safe environment.
• Operated coffee machines and equipment proficiently, adhering to safety protocols.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

As a barista at a 3rd wave coffee shop, I helped ensure customers had a pleasant experience from the moment they stepped in, up until they departed. I kept up with a fast-paced work environment in a large, busy plaza by creating a variety of drinks, taking orders, cleaning, and prepping. All while ensuring to treat every customer with the same amount of care and respect.

• Engaged customers with product knowledge, promoting seasonal specials and menu items.
• Maintained regular and consistent attendance and punctuality.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Collaborated with team members to streamline workflow during peak hours.

As a Hostess I created a welcoming and positive atmosphere from the moment a customer entered the establishment. I also kept up with a fast-paced working environment: taking phone calls, placing orders, seating guests, and cleaning tables; all while ensuring every guest felt comfortable and had everything they needed.

• Managed guest seating arrangements to optimize flow and minimize wait times.
• Provided exceptional customer service by addressing guest inquiries and concerns promptly.
• Coordinated with kitchen staff to ensure timely food delivery for guests.
• Trained new hostesses on procedures, enhancing team efficiency and service quality.
• Monitored dining area cleanliness and ambiance to maintain high standards of hospitality.
• Assisted in managing reservations and waitlists using restaurant management software.

During my time as a Starbucks barista, I adeptly crafted and served a diverse array of coffee and bakery items. I became proficient in maintaining my composure during high-pressure situations, while still being able to provide the best customer service possible. I collaborated with my colleagues to ensure a daily tasks were completed seamlessly. Above all, I learned to make meaningful connections with customers, enhancing the overall experience.